Night Front Desk & Member Experience Specialist

Fitness Ventures (Crunch Fitness); Abilene (TX); On-site; USD 17,000 - 25,000; Full time

Benefits offered by this job

Gym Membership

Opportunity for advancement

Training & development

Employee discounts

Job summary

Fitness Ventures (Crunch Fitness) seeks an Overnight Member Services Representative to be the first and last point of contact for members and guests, delivering outstanding service and fostering a welcoming club atmosphere.

You will greet guests, check in members, promote club services, and support front desk and retail operations while maintaining a professional demeanor in a fast-paced environment.

Qualifications

• High school diploma or GED required.
• Minimum age of 18 years.
• Previous customer service experience preferred.
• Strong interpersonal, communication, and problem-solving skills.
• Ability to multitask and work in a fast-paced environment.

Responsibilities

• Greet members and guests in a friendly, professional manner.
• Check in members and guests accurately according to policy.
• Communicate club events, promotions, and announcements.
• Answer incoming calls courteously and professionally.
• Process payments for club services per procedures.
• Schedule member services (e.g., tanning, hydro-massage).
• Maintain knowledge of programs, hours, and schedules.
• Support front desk operations and assist teammates.

Skills

Customer service

Communication

Multitasking

Professional demeanor

Education

High school diploma or GED

Tools

Club management software

Job description

Fitness Ventures (Crunch Fitness) seeks an Overnight Member Services Representative to be the first and last point of contact for members and guests, delivering outstanding service and fostering a welcoming club atmosphere.

You will greet guests, check in members, promote club services, and support front desk and retail operations while maintaining a professional demeanor in a fast-paced environment.