Front Desk Guest Service Specialist

JSK Hospitality LLC; Mishawaka (IN); On-site; USD 17,000 - 22,000; Full time

Benefits offered by this job

Paid Time Off

Employee hotel discounts

Training and advancement opportunities

Health benefits for eligible full-time

Job summary

SpringHill Suites Mishawaka-University Area seeks a friendly front desk associate to welcome guests and manage check-ins/outs. You will handle reservations, payments, and guest requests while promoting hotel amenities and loyalty programs.

The role requires flexibility to work nights, weekends, and holidays, with a professional appearance and strong customer service mindset. Training and advancement opportunities are provided.

Qualifications

• High school diploma or equivalent is required.
• Strong customer service skills are required.
• Basic computer skills and PMS comfort; cash handling ability.
• Flexible availability including nights, weekends, and holidays.
• Able to stand for extended periods and maintain a professional appearance and positive attitude.
• Must be at least 18 years old.

Responsibilities

• Perform check-ins and check-outs, manage reservations, and process payments accurately.
• Assist with guest requests, directions, local information, and special needs.
• Upsell rooms and services and promote hotel amenities.
• Maintain lobby and front desk appearance and supplies.
• Handle cash, balance drawers, and complete shift reports.
• Resolve guest concerns promptly or elevate appropriately.
• Support other departments as needed for seamless operations.
• Uphold safety, security, and emergency procedures.
• Deliver SpringHill Suites by Marriott service standards and enroll guests in the loyalty program.

Skills

Customer service

Cash handling

PMS basics

Communication

Flexibility nights/weekends/holidays

Education

High school diploma

Tools

Marriott systems

Job description

SpringHill Suites Mishawaka-University Area seeks a friendly front desk associate to welcome guests and manage check-ins/outs. You will handle reservations, payments, and guest requests while promoting hotel amenities and loyalty programs.

The role requires flexibility to work nights, weekends, and holidays, with a professional appearance and strong customer service mindset. Training and advancement opportunities are provided.