Night Front Desk & Guest Services Auditor

MOUNTAIN LAKE; Lake Wales (FL); On-site; USD 17,000 - 25,000; Full time

Job summary

Mountain Lake in Lake Wales, FL is seeking a Night Auditor to provide guest services at the club and serve as the front desk point of contact for Members and guests.

The role involves checking guests in and out, inputting information, handling inquiries, and coordinating with Bellman and F&B to arrange services. A high school diploma or GED is required, with hospitality experience preferred.

Qualifications

• High School Diploma or GED required.
• Club, resort, or hospitality experience preferred.
• Excellent customer service and communication skills.

Responsibilities

• Check-in/out guests at the front desk and handle inquiries.
• Greet Members and direct requests to the appropriate department.
• Input guest information and process charges in the system.
• Schedule spa services and dinner reservations.
• Run night audit and resolve reservation errors.
• Assist with mailroom, bellman, and housekeeping as needed.

Skills

Customer service

Interpersonal skills

English grammar

Microsoft Office

Education

High School Diploma or GED

Job description

Mountain Lake in Lake Wales, FL is seeking a Night Auditor to provide guest services at the club and serve as the front desk point of contact for Members and guests.

The role involves checking guests in and out, inputting information, handling inquiries, and coordinating with Bellman and F&B to arrange services. A high school diploma or GED is required, with hospitality experience preferred.