Night Auditor (Seasonal Part-Time)

MOUNTAIN LAKE; Lake Wales (FL); In loco; USD 17.000 - 25.000; Tempo pieno

Descrizione del lavoro

Mountain Lake in Lake Wales, FL is seeking a Night Auditor to provide guest services at the club and serve as the front desk point of contact for Members and guests.

The role involves checking guests in and out, inputting information, handling inquiries, and coordinating with Bellman and F&B to arrange services. A high school diploma or GED is required, with hospitality experience preferred.

Competenze

• High School Diploma or GED required.
• Club, resort, or hospitality experience preferred.
• Excellent customer service and communication skills.

Mansioni

• Check-in/out guests at the front desk and handle inquiries.
• Greet Members and direct requests to the appropriate department.
• Input guest information and process charges in the system.
• Schedule spa services and dinner reservations.
• Run night audit and resolve reservation errors.
• Assist with mailroom, bellman, and housekeeping as needed.

Conoscenze

Customer service

Interpersonal skills

English grammar

Microsoft Office

Formazione

High School Diploma or GED

Descrizione del lavoro

Job DetailsJob Location: Main Office - Lake Wales, FL 33898Position Type: SeasonalEducation Level: Not SpecifiedTravel Percentage: NoneJob Shift: AnyJob Category: Hospitality - HotelSUMMARY

This position is responsible for guest services at the club as set forth herein to keep the club functioning at top efficiency. The Night Auditor will function at the hotel front desk and be the point of contact for Members and guests – providing helpful and knowledgeable service.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following.

• Complete Guests’ Check-in/out of the Colony House.


• Greet Members and guests, handle inquiries, phone calls and direct them to the appropriate department according to their needs.


• Input guest credit card and update any guest information within the system.


• Communicate with other areas to arrange services, such as Bellman and F&B.


• Post any charges to guest accounts.


• Prepare and distribute reports for staff.


• Provide information to Members and guests regarding transportation, airports, attractions, etc. as needed.


• Schedule spa services and dinner reservations.


• Run night audit and resolve any reservation errors.


• Communicate any necessary information to Leadership and the Front Desk team.

OTHER RESPONSIBILITIES

• Assist mailroom, bellman, and housekeeping when necessary.


• Complete other duties as assigned.

SUPERVISORY RESPONSIBILITIES

This position has no supervisory responsibilities.

QualificationsQUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

KNOWLEDGE AND SKILL OF:

• Excellent customer service, and interpersonal skills.


• Proficient in English grammar.


• Computer software including Microsoft office.


• Operating office equipment such as photocopiers, scanners, fax machines, and multi-line phone systems.

ABILITY TO:

• Communicate effectively both orally and in writing.


• Meet time schedules, deadlines, and plan and organize work.


• Work confidently with discretion and independently with little direction.


• Work cooperatively with others using tact, patience, and courtesy.


• Work with confidential data with discretion.


• Perform required role during emergency situations.


• Work with guests in a fast-paced setting.

EDUCATION and/or EXPERIENCE

• High School Diploma or GED


• Club, resort, or other hospitality industry experiences are preferred.

CERTIFICATES, LICENSES, and/or REGISTRATIONS

• None required.

PHYSICAL DEMANDS

• Must be able to sit and stand for a prolonged period of time.


• Must be able to lift and carry up to 30 pounds.


• Must be able to stoop and kneel.


• Must have the visual acuity to see computer screens and paperwork.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Florida weather conditions can vary. This position may experience various types of weather including hot, cold and wet conditions.

EEO STATEMENT

Mountain Lake does not discriminate based on race, sex, color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity, or any other category protected by law in provision of employment opportunities and benefits.