Club Concierge & Front Desk Specialist

MOUNTAIN LAKE; Lake Wales (FL); On-site; USD 26,000 - 38,000; Full time

Job summary

Mountain Lake in Lake Wales, FL seeks a friendly front desk associate to manage guest check-in and check-out, greet Members and guests, handle inquiries by phone and in person, and direct them to the appropriate department for a seamless experience.

You will coordinate with housekeeping, bell staff and other areas to arrange services, post charges, and provide information on transportation, attractions, spa services and dining; a High School Diploma or GED and hospitality experience are

Qualifications

• High School Diploma or GED required.
• Hospitality experience preferred.
• Excellent communication and guest service skills.

Responsibilities

• Handle guest check-in and check-out efficiently.
• Greet Members and guests, answer inquiries, and direct to appropriate department.
• Coordinate with housekeeping and other areas to arrange services and maintain room status.
• Input guest information into the system and post charges to guest accounts.
• Provide information on transportation, attractions, spa services, dining and activities.

Skills

Excellent customer service

English grammar

Microsoft Office

Phone system handling

Education

High School Diploma or GED

Tools

Microsoft Office

PMS/Hotel software

Job description

Mountain Lake in Lake Wales, FL seeks a friendly front desk associate to manage guest check-in and check-out, greet Members and guests, handle inquiries by phone and in person, and direct them to the appropriate department for a seamless experience.

You will coordinate with housekeeping, bell staff and other areas to arrange services, post charges, and provide information on transportation, attractions, spa services and dining; a High School Diploma or GED and hospitality experience are