Night Front Desk Guest Service Specialist

MAMBA HOSPITALITY MANAGEMENT LLC; Redding (CA); On-site; USD 35,000 - 50,000; Full time

Benefits offered by this job

401(k) matching

Competitive salary

Employee discounts

Training & development

Flexible Scheduling

Career Advancement Opportunities

Competitive Compensation

Job summary

A modern hospitality establishment in Redding, California, is seeking a Guest Service Representative. The ideal candidate is someone who excels in providing exceptional customer service, managing front desk operations, and creating positive guest experiences. Key responsibilities include greeting guests, managing reservations, and addressing inquiries. If you are a personable individual with a strong customer service focus and enjoy being the face of a hotel, apply today for a fulfilling role that promises opportunities for career advancement and a collaborative work environment.

Qualifications

• Prior experience as a Front Desk Agent, Receptionist, or similar role.
• Comfortable using computers and learning new systems.
• Proficient in English; knowledge of other languages is a plus.

Responsibilities

• Greet every guest with a smile.
• Welcome and register guests.
• Handle online and phone reservations accurately.
• Process payments and verify guest information.
• Address guest requests and concerns promptly.

Skills

Customer service mindset

Communication skills

Multitasking skills

Organizational skills

Ability to work in a fast-paced environment

Tools

Property management software

Job description

A modern hospitality establishment in Redding, California, is seeking a Guest Service Representative. The ideal candidate is someone who excels in providing exceptional customer service, managing front desk operations, and creating positive guest experiences. Key responsibilities include greeting guests, managing reservations, and addressing inquiries. If you are a personable individual with a strong customer service focus and enjoy being the face of a hotel, apply today for a fulfilling role that promises opportunities for career advancement and a collaborative work environment.