Guest Services Supervisor - Front Desk

Sheraton; Redding (CA); Presencial; USD 55.000 - 75.000; Jornada completa

Descripción de la vacante

Sheraton in Redding, CA is seeking a proactive Front Office Assistant Manager to support daily front desk operations, guest services, and adherence to brand standards for maximum guest satisfaction. You will supervise front desk staff, ensure efficient check-in/check-out, and uphold professional public relations with guests.

The role requires strong leadership, excellent communication, and the ability to manage guest inquiries, VIP arrivals, and coordination with other departments to optimize

Formación

• Must be able to speak, read, write, and understand the primary language used in the workplace.
• Excellent leadership capability and customer relations skills.
• Experience in supervisory roles preferred.
• Knowledgeable about loyalty programs, brand standards and hospitality industry systems preferred.

Responsabilidades

• Ensure efficient guest registration, check out and telephone service.
• Observe front desk agents and ensure procedures are completed per policy and procedure.
• Maximize hotel revenues through up-sell and occupancy strategies.
• Handle guest complaints and requests courteously and follow through.
• Direct and train Front Office staff and assist with hiring and training activities.
• Coordinate with departments for VIP arrivals and room assignments.
• Maintain staffing levels based on hotel demand and complete daily reports.

Conocimientos

Leadership

Customer relations

Communication

Organizational skills

Problem solving

Educación

High school or equivalent

Bachelor's degree (preferred)

Herramientas

PMS

PBX

POS

Windows OS

MS Office

Descripción del empleo

Sheraton in Redding, CA is seeking a proactive Front Office Assistant Manager to support daily front desk operations, guest services, and adherence to brand standards for maximum guest satisfaction. You will supervise front desk staff, ensure efficient check-in/check-out, and uphold professional public relations with guests.

The role requires strong leadership, excellent communication, and the ability to manage guest inquiries, VIP arrivals, and coordination with other departments to optimize