Night Front Desk & Guest Experience Specialist

Best Western Plus Provo University Inn; Provo (UT); On-site; USD 21,000 - 28,000; Full time

Benefits offered by this job

Supportive work environment

Training and development

Hospitality experience growth

Job summary

Best Western Plus Provo University Inn is seeking a dependable front desk professional to manage overnight check-ins/outs, guest inquiries, and nightly audit procedures. You will balance transactions, reconcile folios, and generate reports while coordinating with housekeeping and maintenance to ensure guest satisfaction.

The role emphasizes a calm, professional demeanor, strong communication, and the ability to multitask in a fast-paced hospitality environment.

Qualifications

• Experience in front desk or guest services preferred.
• Strong communication and interpersonal skills.
• Ability to work independently during overnight shifts.
• Attention to detail with financial and operational reports.
• Basic computer skills and familiarity with property management systems.

Responsibilities

• Greet guests warmly and provide courteous service during overnight shift.
• Process check-ins, check-outs, reservations, and room assignments accurately.
• Respond to guest questions and concerns promptly and professionally.
• Complete nightly audit procedures and balance transactions.
• Reconcile guest accounts and payments with accuracy.
• Prepare daily reports for management and other departments.
• Maintain a clean, organized front desk area and ensure safety during night hours.

Skills

Front desk

Guest services

Communication

Attention to detail

Multi-tasking

Tools

Property Management System

POS / Cash handling

Job description

Best Western Plus Provo University Inn is seeking a dependable front desk professional to manage overnight check-ins/outs, guest inquiries, and nightly audit procedures. You will balance transactions, reconcile folios, and generate reports while coordinating with housekeeping and maintenance to ensure guest satisfaction.

The role emphasizes a calm, professional demeanor, strong communication, and the ability to multitask in a fast-paced hospitality environment.