Night Auditor & Guest Services Lead

Sundance Mountain Resort; Provo (UT); On-site; USD 23,000 - 32,000; Full time

Job summary

Sundance Mountain Resort in Provo, UT seeks an Overnight Guest Reception Agent to deliver exceptional after-hours guest service while balancing nightly accounting tasks. You will act as the MOD, manage check-ins/outs, and coordinate with the Night Audit team to ensure a smooth transition between days.

The role requires prior front desk or night audit experience, strong communication, attention to detail, and proficiency with StayNTouch or similar systems; flexibility for overnight shifts is

Qualifications

• Previous hotel front desk or night audit experience required; boutique or luxury property experience preferred.
• Strong communication, guest service, and problem-solving skills.
• High level of accuracy and attention to detail in financial tasks.
• Proficiency in StayNTouch or similar hotel property management systems.
• Experience with guest messaging platforms such as Akia is a plus.

Responsibilities

• Serve as overnight point of contact for all guests, providing a welcoming and helpful presence.
• Manage check-in and check-out processes with accuracy and efficiency.
• Respond to guest inquiries, concerns, and emergencies in a professional and timely manner.
• Offer personalized, concierge-style assistance after hours, in alignment with Sundance's commitment to guest care.
• Monitor public areas for cleanliness, safety, and comfort.
• Monitor and handle all guest communication during overnight hours, including SMS via Akia.
• Reconcile and balance daily revenue, payment transactions, and financial records.
• Generate and distribute end-of-day reports to resort leadership.
• Post room, tax, and incidental charges to guest folios.
• Investigate and resolve discrepancies in billing or accounts.
• Ensure all revenue outlets are closed and balanced.
• Complete other accounting duties as directed by the Resort Controller and Director of Lodging.
• Process no-shows, cancellations, and late arrivals according to resort policies.
• Set up front desk operations for the next day (wake-up calls, early arrivals).
• Complete the nightly checklist and document shift handoff notes.
• Assist with preparing the morning beverage station to ensure a warm, inviting start for guests.
• Act as the Manager on Duty (MOD) during overnight hours, representing the Sundance Leadership team in their absence.
• Assist the overnight Safety Team with potential evacuations or emergencies.
• Resolve guest challenges or service opportunities with attentiveness and care; hand off to morning manager if needed.
• Communicate all critical information from the overnight shift in End of Shift report for smooth pass-off.
• Maintain a calm, professional leadership presence and support cross-departmental needs after hours.

Skills

Communication skills

Guest service

Problem solving

Attention to detail

Independent work

Tools

StayNTouch

Akia

Job description

Sundance Mountain Resort in Provo, UT seeks an Overnight Guest Reception Agent to deliver exceptional after-hours guest service while balancing nightly accounting tasks. You will act as the MOD, manage check-ins/outs, and coordinate with the Night Audit team to ensure a smooth transition between days.

The role requires prior front desk or night audit experience, strong communication, attention to detail, and proficiency with StayNTouch or similar systems; flexibility for overnight shifts is