Front Desk & Revenue Auditor

Pro Hospitality Six Llc; Holbrook (AZ); On-site; USD 30,000 - 36,000; Full time

Benefits offered by this job

Free breakfast

Free parking

Smoke-free property

Free Wi-Fi

Job summary

Best Western Arizonian Inn is seeking a Front Desk professional to manage daily front office accounting, post charges and taxes, and summarize daily financial performance. You will handle check-in/check-out procedures and assist guests with requests, ensuring accurate postings and balance checks throughout the day.

The role requires basic English, hospitality experience, and the ability to work 7am-3pm or 3pm-11pm shifts in a fast-paced hotel environment.

Qualifications

• Sufficient education and literacy needed to identify and read product labels and to communicate with guests.
• Ability to read, write, speak, understand, and communicate in basic English preferred
• Previously hospitality experience skills preferred

Responsibilities

• Posts room charges and taxes to guest’s accounts
• Processes guest charges voucher and credit card vouchers
• Post charges to the guest accounts that have not been posted or were incurred on the night audit shift
• Verifies all account postings and balances
• Verifies that room rates are correct and posts those rates to guest accounts
• Serve as a front desk agent especially in terms of check-in and check-out procedures
• Prepares a summary of cash, check, and credit card activities
• Summarizes results of operations for management
• Check figures, postings, and documents for accuracy. Record, store, access, and/or analyse computerized financial information
• Must have complete knowledge of emergency procedures
• Balance the day’s charges, making corrections as necessary
• Run end of day process in property management software (PMS)
• Understand principles of auditing, balancing, and losing out accounts
• Respond to guest needs, special requests and complaints and alert the appropriate manager as needed
• All other duties as assigned

Skills

Detail-oriented

Multitask

Excellent communication

Hospitality operations

Problem solving

English communication

Education

Sufficient education and literacy needed to identify and read product labels and to communicate with guests.

Ability to read, write, speak, understand, and communicate in basic English preferred

Previously hospitality experience skills preferred

Job description

Best Western Arizonian Inn is seeking a Front Desk professional to manage daily front office accounting, post charges and taxes, and summarize daily financial performance. You will handle check-in/check-out procedures and assist guests with requests, ensuring accurate postings and balance checks throughout the day.

The role requires basic English, hospitality experience, and the ability to work 7am-3pm or 3pm-11pm shifts in a fast-paced hotel environment.