Night Front Desk & Guest Experience Specialist

Best Western Mansfield Ohio; Mansfield (OH); On-site; USD 25,000 - 35,000; Part time

Benefits offered by this job

Employee discounts

Free uniforms

Job summary

Best Western Mansfield Ohio is seeking an experienced Front Desk Clerk/Night Auditor to ensure smooth night shift operations and deliver outstanding guest service. Responsibilities include overseeing front desk activities, performing night audits, managing reservations, and providing exceptional customer service. The ideal candidate should have a strong background in hotel operations and be proficient in front desk practices. Flexible working hours are required, and bilingual candidates are preferred. Employee discounts and free uniforms are offered as benefits.

Qualifications

• Minimum of 1 year experience in the hotel industry (preferred but training available).
• Strong customer service skills focused on guest satisfaction.
• Ability to work flexible hours, including nights, weekends, and holidays.

Responsibilities

• Oversee front desk operations during night shifts, ensuring efficiency.
• Perform night audits to reconcile daily transactions.
• Provide exceptional customer service by addressing guest inquiries.

Skills

Customer service skills

Communication skills

Proficiency in front desk operations

Night audit procedures

Job description

Best Western Mansfield Ohio is seeking an experienced Front Desk Clerk/Night Auditor to ensure smooth night shift operations and deliver outstanding guest service. Responsibilities include overseeing front desk activities, performing night audits, managing reservations, and providing exceptional customer service. The ideal candidate should have a strong background in hotel operations and be proficient in front desk practices. Flexible working hours are required, and bilingual candidates are preferred. Employee discounts and free uniforms are offered as benefits.