Night Front Desk & Guest Experience Specialist

Courtyard Marriott-Hyannis, MA; Hyannis (MA); On-site; USD 25,000 - 33,000; Full time

Job summary

Courtyard by Marriott Barnstable, MA is seeking a Full-Time Night Auditor to greet and register guests, manage check-ins/outs, and ensure accurate billing and payment processing. The role involves upselling hotel services, resolving guest issues, and maintaining knowledge of room types, rates, and local information.

The Night Auditor will work a flexible schedule including nights, weekends, and holidays, with a focus on delivering exceptional guest service and financial accuracy.

Qualifications

• High school diploma or GED required; however post high school education or training preferred.
• Requires standing to a significant degree.
• Pleasant, professional, and helpful demeanor.
• Able to work a flexible schedule that will include nights, weekends, and holidays.

Responsibilities

• Greet guests and complete the registration process, including inputting and retrieving information, confirming guest details and room rate, selecting rooms, and issuing keys.
• Assist guests with check-out, handle payments, and process various forms of payment.
• Demonstrate knowledge of hotel information including room types, rates, packages, and local area.
• Use up-selling techniques to promote hotel services and maximize occupancy.
• Respond to guest inquiries and resolve issues in a timely, friendly manner.
• Field guest complaints and negotiate solutions for guest satisfaction.
• Receive, input, relay messages to guests.

Skills

Guest check-in/check-out

POS cash handling

Upselling skills

Education

High school diploma or GED

Job description

Courtyard by Marriott Barnstable, MA is seeking a Full-Time Night Auditor to greet and register guests, manage check-ins/outs, and ensure accurate billing and payment processing. The role involves upselling hotel services, resolving guest issues, and maintaining knowledge of room types, rates, and local information.

The Night Auditor will work a flexible schedule including nights, weekends, and holidays, with a focus on delivering exceptional guest service and financial accuracy.