Night Auditor — Guest Experience Champion (Overnight)

Pyramid Burlington Management; Georgia; On-site; USD 19,000 - 30,000; Full time

Job summary

Pyramid Global Hospitality's Boston Marriott Newton is seeking a Night Auditor to join our Front Desk team. You will welcome guests, register arrivals, verify guest information, and maintain accuracy in nightly financial procedures from 11pm to 7am.

The ideal candidate is detail-oriented, personable, and capable of handling guest inquiries with a calm, professional demeanor while upholding security and hotel policies. A strong commitment to service is essential.

Qualifications

• Must be able to work the overnight hours.
• Must maintain a high level of accuracy and attention to detail.
• High school diploma or equivalent required.
• Outgoing and engaging personality.
• Solid computer skills (POS, PMS, or similar systems).

Responsibilities

• Check guests in and register arrivals, ensuring accuracy and proper credit processing.
• Provide exceptional customer service and assist guests with inquiries about the hotel and local area.
• Check guests out and handle end-of-shift reporting.
• Resolve guest issues and wow them through effective service recovery.
• Promote and explain hotel programs and services to guests.
• Maintain house bank and follow posting, cash handling, and refund procedures.

Skills

Customer service

Detail-oriented

Computer skills

Education

High school diploma or equivalent

Job description

Pyramid Global Hospitality's Boston Marriott Newton is seeking a Night Auditor to join our Front Desk team. You will welcome guests, register arrivals, verify guest information, and maintain accuracy in nightly financial procedures from 11pm to 7am.

The ideal candidate is detail-oriented, personable, and capable of handling guest inquiries with a calm, professional demeanor while upholding security and hotel policies. A strong commitment to service is essential.