Full-Time Night Auditor

Courtyard Marriott-Hyannis, MA; Hyannis (MA); On-site; USD 25,000 - 33,000; Full time

Job summary

Courtyard by Marriott Barnstable, MA is seeking a Full-Time Night Auditor to greet and register guests, manage check-ins/outs, and ensure accurate billing and payment processing. The role involves upselling hotel services, resolving guest issues, and maintaining knowledge of room types, rates, and local information.

The Night Auditor will work a flexible schedule including nights, weekends, and holidays, with a focus on delivering exceptional guest service and financial accuracy.

Qualifications

• High school diploma or GED required; however post high school education or training preferred.
• Requires standing to a significant degree.
• Pleasant, professional, and helpful demeanor.
• Able to work a flexible schedule that will include nights, weekends, and holidays.

Responsibilities

• Greet guests and complete the registration process, including inputting and retrieving information, confirming guest details and room rate, selecting rooms, and issuing keys.
• Assist guests with check-out, handle payments, and process various forms of payment.
• Demonstrate knowledge of hotel information including room types, rates, packages, and local area.
• Use up-selling techniques to promote hotel services and maximize occupancy.
• Respond to guest inquiries and resolve issues in a timely, friendly manner.
• Field guest complaints and negotiate solutions for guest satisfaction.
• Receive, input, relay messages to guests.

Skills

Guest check-in/check-out

POS cash handling

Upselling skills

Education

High school diploma or GED

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Full-Time Night Auditor

12 HYANNIS FO Full Time Sales Courtyard by Marriott Barnstable, MA, US

2 days ago Requisition ID: 1738

As a Guest Services Agent, you would be responsible for greeting and registering guests and checking guests out of the hotel in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be responsible for performing the following tasks to the highest standards:

RESPONSIBILITIES

• Greet guests and complete the registration process to include, but not limited to, inputting and retrieving information from the computer, confirmation of guest information and room rate, selection of rooms, coding electronic keys, promoting marketing programs, providing a welcome packet and ensuring guest knows location of room and/or has a bell person accompany him/her
• Assist guests with check-out including, but not limited to, ensuring rooms and services are correctly accounted, using the point-of-sale system, handling money, processing credit and debit cards, accepting and recording various forms of payment, converting foreign currency, making change and processing gift certificates and cards
• Demonstrate a thorough knowledge of hotel information including, but not limited to, room categories, room rates, packages, promotions, the local area and other general product knowledge and answer guest questions and inquiries
• Use up-selling techniques to promote hotel services and facilities and to maximize room occupancy
• Respond to guest inquiries and requests and resolve issues in a timely, friendly and efficient manner
• Field guest complaints, conduct research and resolve and negotiate solutions for guest satisfaction
• Receive, input, retrieve and relay messages to guests

QUALIFICATIONS

• High school diploma or GED required; however post high school education or training preferred
• Requires standing to a significant degree
• Pleasant, professional, and helpful demeanor
• Able to work a flexible schedule that will include nights, weekends, and holidays