Full-Time Night Auditor

Jiten Hotel Management Inc; Barnstable (MA); On-site; USD 42,000 - 52,000; Full time

Job summary

Jiten Hotel Management Inc. is seeking a Full-Time Night Auditor at Courtyard by Marriott Barnstable, MA. You will greet guests, register arrivals, and handle night-end reporting while ensuring accurate financial transactions and excellent service.

Responsibilities include using the POS system, handling payments, resolving guest questions, and promoting hotel offerings. A high school diploma and flexibility to work nights, weekends, and holidays are required.

Qualifications

• High school diploma or GED; further training preferred.
• Must be able to stand for extended periods.
• Pleasant, professional demeanor and helpful attitude.
• Flexibility to work nights, weekends, and holidays.

Responsibilities

• Greet guests and complete registration, including room assignment and key coding.
• Handle checkout, process payments, and manage cash/credit transactions.
• Provide information about hotel services, local area and promotions.
• Use up-selling techniques to maximize occupancy and revenue.
• Address guest inquiries and resolve issues promptly and professionally.
• Assist with logging and relay messages to guests.

Skills

Guest service

POS system

Cash handling

Communication

Education

High school diploma or GED

Tools

POS system

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Full-Time Night Auditor

12 HYANNIS FO Full Time Sales Courtyard by Marriott Barnstable, MA, US

2 days ago Requisition ID: 1738

As a Guest Services Agent, you would be responsible for greeting and registering guests and checking guests out of the hotel in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be responsible for performing the following tasks to the highest standards:

RESPONSIBILITIES

• Greet guests and complete the registration process to include, but not limited to, inputting and retrieving information from the computer, confirmation of guest information and room rate, selection of rooms, coding electronic keys, promoting marketing programs, providing a welcome packet and ensuring guest knows location of room and/or has a bell person accompany him/her
• Assist guests with check-out including, but not limited to, ensuring rooms and services are correctly accounted, using the point-of-sale system, handling money, processing credit and debit cards, accepting and recording various forms of payment, converting foreign currency, making change and processing gift certificates and cards
• Demonstrate a thorough knowledge of hotel information including, but not limited to, room categories, room rates, packages, promotions, the local area and other general product knowledge and answer guest questions and inquiries
• Use up-selling techniques to promote hotel services and facilities and to maximize room occupancy
• Respond to guest inquiries and requests and resolve issues in a timely, friendly and efficient manner
• Field guest complaints, conduct research and resolve and negotiate solutions for guest satisfaction
• Receive, input, retrieve and relay messages to guests

QUALIFICATIONS

• High school diploma or GED required; however post high school education or training preferred
• Requires standing to a significant degree
• Pleasant, professional, and helpful demeanor
• Able to work a flexible schedule that will include nights, weekends, and holidays