Night Front Desk & Guest Experience Specialist

Joella Pure Cosmetics; Ann Arbor (MI); On-site; USD 21,000 - 30,000; Part time

Benefits offered by this job

Daily Pay (Work Today, Get Paid Today)

Telemedicine & mental health access

Health & life insurance options

401k Plan + Company Match

Paid Time Off

Holiday Pay

Pet Insurance

Employee Assistance Program

Discounts on event tickets/electronics

Job summary

Schulte Hospitality Group is seeking a dynamic Guest Service Representative to join our team for a part-time role. The position emphasizes personal recognition, guest inquiries, and smooth check-in/out processes, with a strong focus on service excellence and hospitality culture.

Minimum one year in Front Desk Operations is preferred; candidates should have basic computer skills and the ability to communicate effectively in writing and speech.

Qualifications

• Minimum of one (1) year in Front Desk Operations.
• In-depth knowledge of hotel Front Desk operations.
• Strong customer-service orientation and professional communication.

Responsibilities

• Greets guests with personal recognition on arrival.
• Review arrival lists and prepare welcome amenities.
• Escort VIPs to rooms and check-in before arrival.
• Answer phones promptly and assist or transfer calls as needed.
• Handle cash at shift start/end and report discrepancies.
• Keep front desk area clean and organized.
• Support lobby activation and guest services as needed.
• Protect guest PII and follow security procedures.
• Obtain IDs and payment methods during check-in/out.
• Attend to guest needs and inquiries in a timely manner.
• Perform other duties to support business objectives.

Skills

Basic computer skills

Verbal & written communication

Guest service excellence

Education

High School education

Job description

Schulte Hospitality Group is seeking a dynamic Guest Service Representative to join our team for a part-time role. The position emphasizes personal recognition, guest inquiries, and smooth check-in/out processes, with a strong focus on service excellence and hospitality culture.

Minimum one year in Front Desk Operations is preferred; candidates should have basic computer skills and the ability to communicate effectively in writing and speech.