Guest Experience Concierge - Front Desk Pro

Joella Pure Cosmetics; Ann Arbor (MI); Hybrid; USD 32,000 - 42,000; Full time

Benefits offered by this job

Daily Pay (Paid Today)

Telemedicine & Mental Health support

Health Insurance options

401k Plan + Company Match

Paid Time Off

Holiday Pay

Pet Insurance

Employee Assistance Program

Discounts on events/tickets

Job summary

Schulte Hospitality Group is seeking a dynamic Guest Service Representative to join our hospitality team in a fast-paced environment. You will greet guests, assist with check-in/out, and ensure a high level of service across all interactions.

The role emphasizes accuracy, courtesy, and a friendly, approachable demeanor. Ideal candidates bring front desk experience, strong communication skills, and a commitment to guest satisfaction.

Qualifications

• High school diploma required.
• Experience in front desk operations preferred.
• Strong communication and guest service skills required.

Responsibilities

• Greet guests warmly and provide exceptional service.
• Answer phones promptly and direct inquiries.
• Manage guest check-in/check-out with accuracy and efficiency.
• Handle cash and payments following cash handling procedures.
• Maintain front desk area in a clean, organized state.

Skills

Basic computer skills

Verbal & written communication

Guest satisfaction focus

Education

High school diploma

Job description

Schulte Hospitality Group is seeking a dynamic Guest Service Representative to join our hospitality team in a fast-paced environment. You will greet guests, assist with check-in/out, and ensure a high level of service across all interactions.

The role emphasizes accuracy, courtesy, and a friendly, approachable demeanor. Ideal candidates bring front desk experience, strong communication skills, and a commitment to guest satisfaction.