Guest Service Specialist – Front Desk & VIP Check-Ins

Schulte Companies; Nashville (TN); On-site; USD 32,000 - 52,000; Full time

Benefits offered by this job

Daily Pay

Telemedicine & mental health

Health insurance options

401k plan + company match

Paid parental leave

Paid time off

Holiday pay

Pet insurance

Employee assistance program

Discounts on events & more

Job summary

Schulte Hospitality Group is seeking a dynamic Guest Service Representative to join our team in a fast-paced hotel environment. You will greet guests, assist with check-in/out, and manage front desk operations with a focus on personalized customer care.

The role emphasizes hospitality, effective communication, and strong time management to ensure a seamless guest experience. Join a team that values service excellence and development opportunities.

Qualifications

• Minimum of one year in Front Desk Operations.
• In-depth knowledge of hotel Front Desk operations.
• Minimum of High School education.

Responsibilities

• Greets guests on arrival with personal recognition.
• Reviews arrival lists daily and assists in preparing and assembling welcome amenities.
• Escort VIPs to rooms and check them in.
• Answer the telephone within three rings and answer questions or transfer as needed.
• Maintain front desk area clean and organized.
• Assist with lobby activation as needed.
• Handle guest PII data per procedures.
• Follow check-in/check-out procedures and verify IDs and payment methods.
• Attend promptly to guest needs and inquiries.
• Perform other duties as assigned.

Skills

Guest service

Communication

Time management

Front desk operations

Education

High School diploma

Job description

Schulte Hospitality Group is seeking a dynamic Guest Service Representative to join our team in a fast-paced hotel environment. You will greet guests, assist with check-in/out, and manage front desk operations with a focus on personalized customer care.

The role emphasizes hospitality, effective communication, and strong time management to ensure a seamless guest experience. Join a team that values service excellence and development opportunities.