Night Front Desk Guest Experience Agent

loewshotels; Kansas City (MO); On-site; USD 21,000 - 28,000; Full time

Benefits offered by this job

Health benefits

401(k) match

Paid time off

Training & development

Tuition reimbursement

Pet insurance

Staff hotel rates

Uniforms provided

On-site parking

Complimentary meals

Volunteer opportunities

Job summary

Loews Kansas City Hotel seeks a friendly Front Office Agent to serve as the face of the property, delivering exceptional guest experiences from check-in to check-out. You will blend professionalism with genuine hospitality in a fast-paced setting.

You will greet guests, handle room assignments, verify payments, promote services, and respond to inquiries while upholding brand standards and ensuring a welcoming lobby environment.

Qualifications

• Minimum of one (1) year guest service experience in hotel hospitality preferred.
• Experience with previous Property Management System, preferred Opera System.
• Ability to stand and walk for long periods of time required.
• Ability to work weekends, evenings, holidays as necessary.

Responsibilities

• Greet and register guests with warmth and professionalism, ensuring a seamless arrival experience.
• Assign rooms that meet guest preferences and special requests.
• Obtain and verify credit and payment information in accordance with hotel policies.
• Promote hotel services, amenities, and local attractions to enhance the guest experience.
• Respond to guest inquiries and resolve issues promptly and effectively.
• Maintain knowledge of upcoming events, group bookings, and banquet orders.
• Perform check-out procedures and handle cash transactions accurately.
• Monitor and maintain the cleanliness and appearance of the Front Desk and lobby area.
• Handle emergencies with professionalism, prioritizing guest and team member safety.
• Regular attendance in conformance with standards.
• May be required to work varying schedules to reflect business needs.
• Required to attend all mandatory training sessions and meetings.
• Perform other duties as assigned.

Skills

Guest experience champion

Clear communicator

Proactive problem solver

Adaptable team player

Detail-oriented professional

Tools

Opera System

Job description

Loews Kansas City Hotel seeks a friendly Front Office Agent to serve as the face of the property, delivering exceptional guest experiences from check-in to check-out. You will blend professionalism with genuine hospitality in a fast-paced setting.

You will greet guests, handle room assignments, verify payments, promote services, and respond to inquiries while upholding brand standards and ensuring a welcoming lobby environment.