Assistant Front Office Manager - Guest Services

Loews Hotels, LLC.; Kansas City (MO); On-site; USD 52,000 - 74,000; Full time

Benefits offered by this job

Health benefits

401(k) match

Paid time off

Tuition reimbursement

Pet insurance

Team member rates

Uniforms provided

On-site parking

Complimentary meals

Volunteer opportunities

Job summary

Loews Kansas City Hotel is seeking an experienced Assistant Front Office Manager to lead our guest services team with warmth and efficiency. You will shape service standards, mentor staff, and ensure scalable operations across the Front Office and related departments.

You’ll balance operational precision with a welcoming approach, while monitoring guest feedback and driving loyalty. The role includes payroll oversight, training delivery, and collaboration with housekeeping to meet guest

Qualifications

• Bachelor's degree or relevant work experience.
• Two years guest service experience.
• One-year guest service leadership experience.
• Experience with Opera PMS preferred.
• Budgeting, forecasting, and financial analysis knowledge.
• Ability to stand for long periods.

Responsibilities

• Oversee daily operations of the Front Office team, ensuring smooth and efficient service delivery.
• Lead and mentor team members to maintain high performance, morale, and adherence to Loews service standards.
• Manage payroll processes, including scheduling, timecard edits, and approval of time-off requests.
• Monitor guest feedback and implement strategies to enhance satisfaction and loyalty.
• Coordinate room allocations and collaborate with housekeeping to meet guest preferences.
• Develop and deliver training programs to support team growth and operational excellence.
• Serve as the primary point of contact for internal and external inquiries.
• Conduct audits and maintain accurate financial records, including payment processing and performance reporting.
• Partner with leadership on initiatives to promote hotel services and improve operational efficiency.
• Respond to emergencies with professionalism, ensuring guest and team safety.
• Regular attendance in conformance with standards.
• May be required to work varying schedules to reflect business needs.
• Required to attend all mandatory training sessions and meetings.
• Perform other duties as assigned

Skills

Guest service leadership

Staff coaching

Education

Bachelor's degree

Tools

Opera PMS

Job description

Loews Kansas City Hotel is seeking an experienced Assistant Front Office Manager to lead our guest services team with warmth and efficiency. You will shape service standards, mentor staff, and ensure scalable operations across the Front Office and related departments.

You’ll balance operational precision with a welcoming approach, while monitoring guest feedback and driving loyalty. The role includes payroll oversight, training delivery, and collaboration with housekeeping to meet guest