Night Front Desk Auditor: Guest Service & Balancing

White Lodging Services, Inc.; San Antonio (TX); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Life Insurance

Disability Insurance

Paid Parental Leave

DailyPay option

Employee Assistance Program (EAP)

401(k) with company match

Vacation/PTO with rollover

Wellness tools

Unlimited referral bonuses

Leadership development and tuition Re

Job summary

White Lodging Services, Inc. is seeking a Night Auditor for Plaza San Antonio to serve as the first point of contact for guests, ensuring a warm welcome and exceptional service throughout their stay.

You will balance all transactions, run audits, and generate reports while maintaining security of guest and hotel information. Flexibility for nights, weekends, and holidays is required, with prior hospitality experience helpful but not required.

Qualifications

• Excellent communication and customer service mindset.
• Willingness to work long hours, nights, weekends and holidays.
• Previous hospitality experience is helpful but not required.

Responsibilities

• Assist guests efficiently, courteously, and professionally at front desk.
• Balance hotel and restaurant transactions daily (credit cards, cash, change funds).
• Follow all credit, cash-handling, and accounting procedures.
• Run audits and reports; record revenues and statistics accurately.
• Read and explain standard reports, guest folios, and procedures.
• Ensure security and confidentiality of guest and hotel information.
• Respond to and resolve guest concerns or complaints.
• Perform other duties as assigned.

Skills

Communication

Customer Service

Flexibility

Teamwork

Positive Attitude

Job description

White Lodging Services, Inc. is seeking a Night Auditor for Plaza San Antonio to serve as the first point of contact for guests, ensuring a warm welcome and exceptional service throughout their stay.

You will balance all transactions, run audits, and generate reports while maintaining security of guest and hotel information. Flexibility for nights, weekends, and holidays is required, with prior hospitality experience helpful but not required.