Night Audit

White Lodging Services, Inc.; San Antonio (TX); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Life Insurance

Disability Insurance

Paid Parental Leave

DailyPay option

Employee Assistance Program (EAP)

401(k) with company match

Vacation/PTO with rollover

Wellness tools

Unlimited referral bonuses

Leadership development and tuition Re

Job summary

White Lodging Services, Inc. is seeking a Night Auditor for Plaza San Antonio to serve as the first point of contact for guests, ensuring a warm welcome and exceptional service throughout their stay.

You will balance all transactions, run audits, and generate reports while maintaining security of guest and hotel information. Flexibility for nights, weekends, and holidays is required, with prior hospitality experience helpful but not required.

Qualifications

• Excellent communication and customer service mindset.
• Willingness to work long hours, nights, weekends and holidays.
• Previous hospitality experience is helpful but not required.

Responsibilities

• Assist guests efficiently, courteously, and professionally at front desk.
• Balance hotel and restaurant transactions daily (credit cards, cash, change funds).
• Follow all credit, cash-handling, and accounting procedures.
• Run audits and reports; record revenues and statistics accurately.
• Read and explain standard reports, guest folios, and procedures.
• Ensure security and confidentiality of guest and hotel information.
• Respond to and resolve guest concerns or complaints.
• Perform other duties as assigned.

Skills

Communication

Customer Service

Flexibility

Teamwork

Positive Attitude

Job description

Description

Position Information

Location: Plaza San Antonio

Summary

Who We Are

White Lodging develops and operates a portfolio of award-winning, premium-brand hotels, rooftop bars, and restaurants in some of the country’s best cities to live. We know that the hospitality business, like life, is about how you make people feel. As a Night Auditor, you will be the first point of contact for guests, ensuring their stay begins with a warm welcome and ends with exceptional service.

Responsibilities

What You'll Do

• A Night Auditor will assist guests efficiently, courteously, and professionally in all front desk-related functions.
• Balance all hotel and restaurant transactions daily, including credit cards, cash, and change funds.
• Consistently follow all credit, cash-handling, and accounting procedures.
• Run various audits and reports, and record all revenues and statistics accurately.
• Read, analyze, interpret, and effectively explain items such as standard reports, guest folios, and emergency procedures.
• Ensure security and confidentiality of all guest and hotel information.
• Effectively respond to and resolve guest concerns or complaints.
• Perform other duties as assigned.

What You'll Bring

• Strong communication skills.
• A passion for customer service.
• The ability to be flexible and adapt to any situation.
• A desire to work as part of the front desk team.
• An outgoing personality with a positive attitude.
• Previous hospitality experience is helpful but not required.
• Ability to stand and move at a fast pace for long periods of time, with availability to work long hours, nights, weekends, and holidays as necessary.

Other information

What You Can Look Forward To

• Medical, Dental, and Vision insurance (starting Day 1)
• Life Insurance and Disability Insurance
• Paid Parental Leave
• DailyPay option
• Employee Assistance Program (EAP)
• 401(k) with company match
• Vacation/Paid Time Off (PTO) with rollover
• Complimentary wellness tools
• Unlimited referral bonuses
• Leadership development and tuition reimbursement
• Discounts on hotel rooms, dining, and other travel/entertainment experiences
• Multiple hotels in each market = more opportunities for growth