Night Front Desk & Audit Specialist

Hilton-Garden-Inn-Hotel; Billings (MT); On-site; USD 22,000 - 30,000; Full time

Job summary

Generation Hospitality Group is seeking a Night Audit team member for overnight coverage in the Front Desk department. You will manage guest check-ins/outs, perform end-of-day financial balancing, and monitor the property to ensure secure, smooth transitions between business days.

The role combines frontline guest service with accurate nightly audits, requiring attention to detail, reliability, and strong communication in English.

Qualifications

• Previous hotel front desk, night audit, or related hospitality experience preferred.
• Basic understanding of accounting or cash-handling procedures with strong numerical accuracy.
• Proficiency with computers and ability to learn property management systems (PMS) and related software.
• Strong customer service and communication skills in English, both verbal and written.
• Attention to detail, organization, and time management.
• Ability to work independently during overnight hours.
• Reliable and punctual with overnight, weekend, and holiday availability.
• Ability to handle confidential and financial information with integrity and discretion.
• Calm, professional demeanor handling guest issues or emergencies.
• Physical ability to stand, walk, and lift up to 25 lbs.

Responsibilities

• Perform nightly front desk operations, including guest check-in, check-out, reservations, and room assignments
• Complete daily financial audits, balancing and reconciling all front office postings and payments
• Verify and correct room rates, charges, and folios to ensure accurate billing
• Prepare and distribute daily reports, summaries, and audit documentation for management review
• Monitor property activity overnight, promoting guest safety and security and reporting any unusual incidents
• Respond promptly and professionally to guest inquiries, requests, and complaints via phone and in person
• Process payments, post charges, and manage cash drawers in accordance with established procedures
• Ensure all front desk systems are properly closed for the day and rolled over to the next business date
• Coordinate with housekeeping and maintenance to address room status updates and urgent issues
• Maintain cleanliness and organization of the front desk and lobby area during the night shift
• Follow all company policies, procedures, and brand standards for guest service and financial controls
• Assist with preparing next-day materials, keys, and information to support morning staff and management

Skills

Front desk experience

Numerical accuracy

PMS software

Tools

PMS software

Job description

Generation Hospitality Group is seeking a Night Audit team member for overnight coverage in the Front Desk department. You will manage guest check-ins/outs, perform end-of-day financial balancing, and monitor the property to ensure secure, smooth transitions between business days.

The role combines frontline guest service with accurate nightly audits, requiring attention to detail, reliability, and strong communication in English.