Night Front Desk Auditor | Guest Experience & Ops

Nuvision Hospitality Management Inc; Iowa; On-site; USD 25,000 - 36,000; Full time

Job summary

Nuvision Hospitality Management Inc is seeking a Hotel Night Auditor to join our on-site team. You will greet guests, manage nightly operations, and ensure accuracy of guest records.

The role involves registering guests, handling reservations, addressing requests and complaints, and coordinating with departments to maintain smooth overnight service. Strong communication, organizational skills, and prior front desk experience are preferred.

Qualifications

• Experience in customer service or front desk roles.
• Strong verbal and written communication.
• Ability to build rapport with guests.
• Excellent organizational abilities.

Responsibilities

• Register and assign rooms to guests.
• Confirm phone and online reservations.
• Respond to guest needs, requests, and complaints.
• Collect payments from departing guests.
• Keep records of occupied rooms and guests.
• Communicate pertinent guest information to designated departments.

Skills

Customer service

Guest rapport

Organizational skills

Communication skills

Job description

Nuvision Hospitality Management Inc is seeking a Hotel Night Auditor to join our on-site team. You will greet guests, manage nightly operations, and ensure accuracy of guest records.

The role involves registering guests, handling reservations, addressing requests and complaints, and coordinating with departments to maintain smooth overnight service. Strong communication, organizational skills, and prior front desk experience are preferred.