Night Audit & Front Desk Specialist

VH Hospitality; Westchester (IL); On-site; USD 28,000 - 42,000; Full time

Job summary

VH Hospitality is seeking a Front Desk Agent to warmly greet guests, register them into the system, and ensure accurate checkout and revenue posting. You will manage payments, balance the house bank, and provide exceptional service at the front desk.

The role requires strong communication, attention to detail, and knowledge of hotel services. You will coordinate with housekeeping and other departments to ensure smooth operations.

Qualifications

• Must read and write to communicate effectively.
• Good verbal and written communication skills are required.
• Extensive knowledge of hotel services and facilities.
• Excellent customer relations and organizational abilities.

Responsibilities

• Register guests into the computer and verify reservations.
• Accept payments at check-in/checkout; balance house bank daily.
• Greet guests, promote the hotel rewards program, and assist VIPs.
• Prepare and submit daily reports and reconcile transactions.

Skills

Cash handling

Guest services

Communication skills

Front desk operations

Tools

PMS system

Job description

VH Hospitality is seeking a Front Desk Agent to warmly greet guests, register them into the system, and ensure accurate checkout and revenue posting. You will manage payments, balance the house bank, and provide exceptional service at the front desk.

The role requires strong communication, attention to detail, and knowledge of hotel services. You will coordinate with housekeeping and other departments to ensure smooth operations.