Dispatch Supervisor

NFI Industries; Ruther Glen (VA); On-site; USD 52,000 - 64,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Prescription Drug Coverage

401k Plan

Wellness Program

Life Insurance

Paid Time Off

Paid Parental Leave

Other benefit plan options

Job summary

NFI Industries seeks a Dispatch Supervisor to plan and oversee overnight dispatch operations. The role involves coordinating with dedicated fleet drivers and owner operators to ensure on-time service for customers, while maintaining strong communications with internal teams and clients.

The position requires 2–3 years in logistics, solid customer service knowledge, and proficient use of Outlook, Gmail, and MS Office. This role is based on-site in Virginia and offers comprehensive benefits.

Qualifications

• High school diploma or equivalent.
• 2–3 years in logistics or transportation.
• Knowledge of customer service principles and practices.
• Strong verbal and written communication.
• Active listening and interpersonal skills.
• Customer-focused team player.
• Strong time management and organizational skills.
• Proficient in Outlook, Gmail and MS Office tools.

Responsibilities

• Provides load planning, driver scheduling, and dispatch duties using Dedicated Fleet drivers and Owner Operators.
• Maintains positive working relations with all dispatchers and drivers.
• Communicates service issues to appropriate internal and external parties.
• Delivers daily and weekly KPI reports to internal and external stakeholders.
• Handles inbound inquiries from carriers, drivers, and shippers regarding orders.

Skills

Logistics/Transportation experience

Communication skills

Listening skills

Customer-focused team player

Time management

Attention to detail

Education

High school diploma or equivalent

Tools

Outlook

Gmail

MS Office

Job description

Overview

TheDispatch Supervisor will be responsible for planning and supervising dispatch operations for the overnight shift.

Tue- Sat- 8p-4am

Responsibilities

• Provides load planning, driver scheduling, and dispatch duties using both Dedicated Fleet drivers and Owner Operators.
• Maintains positive and encouraging working relations with all dispatchers and drivers
• Provides constant communications of service issues to appropriate personnel and departments, both internal (NFI) and external (customer).
• Provides daily and weekly performance/KPI data reports to both internal and external parties.
• Receive inbound phone calls from carriers / drivers / shippers that have a need for information related to their order. This may include providing information such as addresses or directions to a given location.
• Utilize TMS systems to address issues and document interaction with client / internal parties.
• Knowing when to bring in a 3 rd party carrier that can provide the necessary services to provide on time service to the customer.
• Assists and provides coverage throughout departments during vacations, holidays, and irregular work schedules.
• Deal directly with 3 rd party carriers for tracking and tracing (via on-line tracking tools or through telephone contact).
• Follow specific escalation process in the event of major service failure / issue.
• Respond promptly to driver or customer needs.
• Accurate and timely entry into operation system of loads status.
• Assists with implementing NFI’s Safety, Security, and Labor Policies.
• Ensures accurate and timely completion of daily and weekly tasks.

Qualifications

• High school diploma, general education degree or equivalent.
• Minimum 2-3 yrs experience in Logistics or Transportation
• Knowledge of customer service principles and practices.
• Communication skills – verbal and written.
• Listening skills.
• Customer-focused team player.
• Time management skills.
• Computer knowledge of Outlook, Gmail and MS Office (Word, Excel, Power Point, etc.).

Well organized with high attention to detail and accuracy.

We are excited to share that the base salary for this position is $58,000.00. NFI takes into consideration applicants' qualifications, experience, education, and geographic location when determining a starting rate of pay.

• Medical
• Dental
• Vision
• Prescription Drug Coverage
• 401k Plan
• Wellness Program
• Life Insurance
• Paid Time Off
• Paid Parental Leave
• Other benefit plan options.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)

LA County Applicants: The Company will consider qualified applicants, including those with criminal histories, in a manner consistent with applicable state and local laws.