Night Dispatch & Client Support Supervisor

Protos Security; Roanoke (VA); On-site; USD 32,000 - 45,000; Full time

Benefits offered by this job

Health Insurance

Vision Insurance

Dental Insurance

Life Insurance

401(k)

Employee Assistance Program

FSA / HSA

Job summary

Protos Security is seeking a Client Support Supervisor to oversee the dispatch floor and lead the Client Support team in Roanoke, VA. The role reports to the Dispatch Manager and requires weekend availability (Sunday-Thursday, 12:00am-8:00am) with on-site responsibilities.

You will drive performance, ensure quality service, and serve as escalation point for complex issues while coordinating with internal stakeholders and vendors to meet client expectations.

Qualifications

• High School Diploma or GED required.
• 2+ years of leadership experience in logistics, scheduling, dispatch, or similar fast-paced environment.
• Strong decision-making under pressure and risk assessment.
• Proficient in Microsoft Office and enterprise systems.

Responsibilities

• Lead and oversee dispatch floor operations and a Client Support team.
• Coach and develop team members through feedback and training.
• Deliver exceptional client support and service quality.
• Resolve escalated client and operational issues per policies and SLAs.
• Manage requests from clients, officers, vendors, and internal teams with clear timelines.
• Utilize multiple systems to track performance and complete tasks.

Skills

Leadership

Decision-Making

Communication

Problem-Solving

Analytical thinking

Organizational skills

Education

High School Diploma or GED

Associate or bachelor’s degree preferred

Tools

Microsoft Office

Job description

Protos Security is seeking a Client Support Supervisor to oversee the dispatch floor and lead the Client Support team in Roanoke, VA. The role reports to the Dispatch Manager and requires weekend availability (Sunday-Thursday, 12:00am-8:00am) with on-site responsibilities.

You will drive performance, ensure quality service, and serve as escalation point for complex issues while coordinating with internal stakeholders and vendors to meet client expectations.