Evening Security Scheduler & Dispatch (On-Site)

Protos Security; Roanoke (VA); On-site; USD 51,949,000 - 66,764,000; Full time

Job summary

Protos Security in Roanoke, VA is seeking a Scheduler for the evening shift to coordinate dispatch of security personnel nationwide and manage client service requests. The role requires reviewing requests, prioritizing tasks, and maintaining accurate records in internal systems.

The ideal candidate has a high school diploma and at least two years in logistics or dispatch, with strong Excel and communication skills.

Qualifications

• High School Diploma or GED required, associate or bachelor’s degree in business, criminal justice, or related field preferred.

Responsibilities

• Coordinate, schedule, and dispatch law enforcement and security personnel to client sites across the United States, ensuring coverage aligns with contractual requirements and service expectations
• Evaluate client requests, service urgency, geographic considerations, and law enforcement and security personnel availability to assign the most appropriate resources
• Monitor and adjust schedules in real time to address cancellations, delays, emergencies, or changes in client needs
• Clearly communicate assignment details—including location, scope of work, timing, and special instructions—to law enforcement and security personnel and confirm receipt and understanding
• Accurately document all assignments, updates, and outcomes in internal systems to ensure records are complete and up to date
• Track the status of upcoming, active, and completed assignments to ensure timely execution and follow-up
• Work within company software and all resources to maintain detailed reports—reflecting operational activity, staffing coverage, and assignment history
• Serve as a primary point of contact for clients, providing prompt, professional, and courteous support via phone, email, and fax
• Respond to client and law enforcement inquiries, service requests, and issues with a focus on resolution, accuracy, and satisfaction
• Maintain consistent communication with law enforcement and security personnel to support operational efficiency and address questions or concerns
• Additional duties as directed by management.

Skills

Scheduling

Customer Service

Microsoft Office

Communication

Time Management

Education

High School Diploma or GED

Associate or Bachelor's degree in business, criminal justice, or related field preferred

Tools

Microsoft Office Suite

Job description

Protos Security in Roanoke, VA is seeking a Scheduler for the evening shift to coordinate dispatch of security personnel nationwide and manage client service requests. The role requires reviewing requests, prioritizing tasks, and maintaining accurate records in internal systems.

The ideal candidate has a high school diploma and at least two years in logistics or dispatch, with strong Excel and communication skills.