Overnight Security Operations Dispatcher

Protos Security; Roanoke, Northern (VA, KY); Hybrid; USD 25,000 - 28,000; Full time

Benefits offered by this job

Health, Vision, Dental, and Life Ins.

Employee Assistance Program

401(k) with employer contribution

Job summary

Protos Security is seeking a Performance Monitoring Coordinator for the overnight shift to support field operations in Roanoke, VA. This role will serve as the primary contact for guards and clients, handling calls and monitoring activity to ensure uninterrupted service.

The position emphasizes strong communication and problem-solving skills in a fast-paced environment. Candidates should have a high school diploma, customer service experience, and familiarity with Microsoft Office and dispatch

Qualifications

• Minimum of one year of experience in dispatch, security operations, or customer service.
• Strong verbal and written communication skills required.
• Ability to remain calm and professional in stressful situations.

Responsibilities

• Serve as primary contact for incoming phone calls and emails.
• Monitor guard schedules and activity for compliance.
• Proactively identify and resolve attendance issues.

Skills

Communication skills

Problem-solving

Customer service

Attention to detail

Organizational skills

Education

High school diploma or equivalent

Tools

Microsoft Office

Dispatch systems

Scheduling software

Job description

Protos Security is seeking a Performance Monitoring Coordinator for the overnight shift to support field operations in Roanoke, VA. This role will serve as the primary contact for guards and clients, handling calls and monitoring activity to ensure uninterrupted service.

The position emphasizes strong communication and problem-solving skills in a fast-paced environment. Candidates should have a high school diploma, customer service experience, and familiarity with Microsoft Office and dispatch