Real-Time Dispatch & Performance Monitor

Protos Security, Llc; Roanoke (VA); On-site; USD 37,000 - 42,000; Full time

Benefits offered by this job

Health Insurance

Vision Insurance

Dental Insurance

Life Insurance

Employee Assistance Program

FSA / HSA

401(k) with employer contribution

Collaborative work environment

Job summary

Protos Security in Roanoke, VA is seeking a Performance Monitoring Coordinator for the Day Shift to support guards, officers, vendors, and clients. The role emphasizes real-time monitoring, responsive communication, and ensuring service continuity.

You will handle inquiries, track tours and attendance, document incidents, and coordinate with internal teams to resolve scheduling and operational issues in a fast-paced environment.

Qualifications

• High school diploma or equivalent required.
• Minimum of one (1) year of experience in dispatch, security operations, customer service, call center operations, or another fast-paced, client-facing environment.
• Experience monitoring field operations, coordinating schedules, or supporting remote personnel is preferred.
• Experience managing high call volumes and responding to time-sensitive situations.
• Excellent verbal and written communication skills.
• Strong customer service, conflict resolution, and interpersonal skills.

Responsibilities

• Serve as the primary point of contact for guards, off-duty officers, vendors, clients, and internal partners.
• Monitor guard tours, schedules, and on-site activity to ensure service coverage and timely response to exceptions.
• Proactively identify attendance and coverage issues and coordinate follow-up with guards, vendors, and internal teams.
• Provide real-time operational support and guide guards through established processes.
• Communicate professionally with clients to provide status updates and address service concerns.

Skills

Customer service

Communication

Problem solving

Attention to detail

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

Protos Security in Roanoke, VA is seeking a Performance Monitoring Coordinator for the Day Shift to support guards, officers, vendors, and clients. The role emphasizes real-time monitoring, responsive communication, and ensuring service continuity.

You will handle inquiries, track tours and attendance, document incidents, and coordinate with internal teams to resolve scheduling and operational issues in a fast-paced environment.