Night Auditor – Upscale Downtown Hotel with Perks

The Marcus Corporation; Minneapolis (MN); On-site; USD 23,000 - 33,000; Full time

Benefits offered by this job

Free meal per shift

Room discounts

Discounts at Marcus Hotels & Resorts’

Theatre coupons

Career growth opportunities

Early wage access

Paid time off

401k with employer match

Job summary

The Lofton Hotel, part of Marcus Hotels & Resorts, seeks a guest-services associate in downtown Minneapolis. You will check guests in/out, handle reservations and requests, and assist with inquiries about local services and attractions. Strong English communication and professional demeanor are essential.

Benefits include free meals, room discounts, employee perks, and opportunities for career growth. This role is on-site in Minneapolis, with competitive hourly pay and a supportive team culture.

Qualifications

• Must be able to stand and move throughout front office and perform essential functions.
• Strong English reading, writing, and verbal communication skills.
• Ability to input and retrieve information in a computer system.
• Patience, tact, and diplomacy to handle guests and resolve conflicts.

Responsibilities

• Check guests in and out.
• Input and retrieve information from computer systems and assign rooms.
• Answer phone professionally and document guest requests and complaints.
• Handle guests and internal/external communications with diplomacy.
• Answer questions about the hotel, area, and services.
• Greet guests on arrival and manage cash handling and the house bank.
• Maintain cleanliness and personal hygiene.

Skills

English communication

Guest service

Conflict resolution

Cash handling

Education

High school diploma or equivalent

Job description

The Lofton Hotel, part of Marcus Hotels & Resorts, seeks a guest-services associate in downtown Minneapolis. You will check guests in/out, handle reservations and requests, and assist with inquiries about local services and attractions. Strong English communication and professional demeanor are essential.

Benefits include free meals, room discounts, employee perks, and opportunities for career growth. This role is on-site in Minneapolis, with competitive hourly pay and a supportive team culture.