Front Desk Specialist – Flexible Scheduling & Perks

The Lofton Hotel Minneapolis; Minneapolis (MN); On-site; USD 22,000 - 32,000; Full time

Benefits offered by this job

Free meal per shift

Room discounts at Marcus Hotels & 

Discounts at Marcus Hotels & Resorts (

Movie coupons

Career growth opportunities

Paid time off

Flexible scheduling

401k with employer match

Job summary

The Lofton Hotel Minneapolis, located in downtown Minneapolis' entertainment district, seeks a Front Desk Guest Services Associate to deliver exceptional service. You will check guests in and out, handle calls, and coordinate room assignments with accuracy and courtesy.

Join a team focused on guest satisfaction and a welcoming atmosphere, with opportunities for growth and flexible scheduling. If you thrive in a fast-paced hospitality environment, apply today.

Qualifications

• High school diploma or equivalent required.
• Ability to read, listen, and communicate effectively in English.
• Ability to input information using a moderately complex computer system.
• Cash handling and balance responsibilities.
• Comfort with multitasking in a front-office environment.

Responsibilities

• Check guest in and out of room.
• Input and retrieve information routinely from computer systems; assign rooms per guest needs.
• Promptly answer telephone in a professional manner and input guest requests into the system.
• Deal with internal and external customers with patience, tact, and diplomacy to defuse conflicts.
• Answer guest questions regarding area or hotel services.
• Greet and welcome guests on arrival to the hotel.
• Cash handling accuracy including responsibility for House Bank.
• Maintain cleanliness, sanitation, and personal hygiene.

Skills

Customer service

Communication

Cash handling

English proficiency

Attention to detail

Education

High school diploma or equivalent

Job description

The Lofton Hotel Minneapolis, located in downtown Minneapolis' entertainment district, seeks a Front Desk Guest Services Associate to deliver exceptional service. You will check guests in and out, handle calls, and coordinate room assignments with accuracy and courtesy.

Join a team focused on guest satisfaction and a welcoming atmosphere, with opportunities for growth and flexible scheduling. If you thrive in a fast-paced hospitality environment, apply today.