Night Auditor

The Marcus Corporation; Minneapolis (MN); On-site; USD 23,000 - 33,000; Full time

Benefits offered by this job

Free meal per shift

Room discounts

Discounts at Marcus Hotels & Resorts’

Theatre coupons

Career growth opportunities

Early wage access

Paid time off

401k with employer match

Job summary

The Lofton Hotel, part of Marcus Hotels & Resorts, seeks a guest-services associate in downtown Minneapolis. You will check guests in/out, handle reservations and requests, and assist with inquiries about local services and attractions. Strong English communication and professional demeanor are essential.

Benefits include free meals, room discounts, employee perks, and opportunities for career growth. This role is on-site in Minneapolis, with competitive hourly pay and a supportive team culture.

Qualifications

• Must be able to stand and move throughout front office and perform essential functions.
• Strong English reading, writing, and verbal communication skills.
• Ability to input and retrieve information in a computer system.
• Patience, tact, and diplomacy to handle guests and resolve conflicts.

Responsibilities

• Check guests in and out.
• Input and retrieve information from computer systems and assign rooms.
• Answer phone professionally and document guest requests and complaints.
• Handle guests and internal/external communications with diplomacy.
• Answer questions about the hotel, area, and services.
• Greet guests on arrival and manage cash handling and the house bank.
• Maintain cleanliness and personal hygiene.

Skills

English communication

Guest service

Conflict resolution

Cash handling

Education

High school diploma or equivalent

Job description

Located in the vibrant heart of downtown Minneapolis' entertainment district, The Lofton Hotel offers an upscale experience with a perfect blend of modern amenities and exceptional service. You will have the opportunity for a rewarding career working with Minnesota’s first Hilton Tapestry Collection hotel, with hospitality professionals who together make the hotel one of the top ranked in Minneapolis. Our priority is providing our guests and team members with exceptional experiences every day.

Compensation: $20.67/HR

What will you be doing?

• Check guest in and out of room.
• Input and retrieve information routinely from computer systems. Make appropriate selection of rooms based on guests' needs.
• Promptly answering telephone in professional and clear manner. Input all information into computers to communicate guest requests and complaints.
• Effectively deal with internal and external customers, some of whom will require high levels of patience, tact, and diplomacy to defuse anger, collect accurate information and resolve conflicts.
• Answer guest questions regarding area or hotel, outlet information and services.
• Greet and welcome guest as they arrive to the hotel.
• Cash handling accuracy including responsibility for House Bank.
• Maintain cleanliness, sanitation, and personal hygiene.

What do you bring to the role?

• Ability to stand and move throughout the front office and continuously perform essential job functions.
• Ability to read, listen, and communicate effectively in English, both verbally and in writing.
• Ability to access and accurately input information using a moderately complex computer system.
• Hearing and visual ability to observe and detect signs of emergency situations.
• High school diploma or equivalent required.

What’s in it for you?

• A free, well-balanced meal every shift
• Room discounts at Marcus Hotels & Resorts
• Discounts at Marcus Hotels & Resorts restaurants, cafes, lounges, golfing, skiing, and spa
• “Two for one” movie theater coupons at Marcus Theatres
• Ability to grow your career and transfer from one property to another
• Early wage access
• Paid time off
• Employee assistance program offer, and 401k with employer match
• And more!

About Us:

A division of The Marcus Corporation, Marcus Hotels & Resorts has a rich 60-year history of operational and service excellence. We are “People Pleasing People” who strive daily to create extraordinary experiences for guests and associates alike. Focused on expanding our U.S.-based portfolio of 17 hotels and resorts, our properties are known for their unique character and style.

Note: This document describes the general nature and level of work required of people in the job. It is not intended to be an all‑encapsulating list of responsibilities, duties, and skills.

The Lofton Hotel is an equal opportunity employer.

#TLHH

Additional Information

• Hourly/Yearly Wage: $20.67

My Profile

Create and manage profiles for future opportunities.