Front Desk: Guest Experience Lead (Flexible Hours)

The Marcus Corporation; Palm Desert (CA); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Free meal during shift

Room discounts at Marcus Hotels &_

Discounted parking

Employee discounts at Marcus/ Hilton

Job summary

The Lofton Hotel, part of The Marcus Corporation, is hiring a Front Desk Agent in Minneapolis. You will welcome guests, handle check-ins and check-outs, and manage reservations with a focus on memorable service.

Build guest relationships using local knowledge and personalized care. You will maintain professionalism under pressure, process financial transactions, and support hotel operations with a range of administrative tasks.

Qualifications

• High school diploma or equivalent.
• Prior guest/customer service experience required, preferably in hospitality.
• Ability to work independently with good judgment and problem-solving skills.
• Excellent verbal and written English communication.
• Strong customer service and communication skills.
• Ability to input information accurately using a moderately complex computer system.
• Ability to observe and respond to emergencies via hearing/vision.
• Varied schedule including days, evenings, weekends, and holidays.

Responsibilities

• Deliver exceptional guest experiences from check-in to checkout.
• Master reservations, inquiries, and complaints using hotel systems.
• Maintain professionalism under pressure and resolve guest issues.
• Build guest relationships through personalized service and local knowledge.
• Demonstrate strong communication and interpersonal skills in person and on the phone.
• Accurately manage financial transactions and cash handling.
• Multitask effectively in a fast-paced environment.
• Perform various administrative duties to support hotel operations.

Skills

Customer service

Communication

English proficiency

Cash handling

Multitasking

Hospitality knowledge

Education

High school diploma

Tools

PMS software

Job description

The Lofton Hotel, part of The Marcus Corporation, is hiring a Front Desk Agent in Minneapolis. You will welcome guests, handle check-ins and check-outs, and manage reservations with a focus on memorable service.

Build guest relationships using local knowledge and personalized care. You will maintain professionalism under pressure, process financial transactions, and support hotel operations with a range of administrative tasks.