Guest Experience Specialist - Front Desk

Marcus Hotels Inc; Minneapolis (MN); On-site; USD 22,000 - 32,000; Full time

Benefits offered by this job

Free meal

Room discounts

Restaurant discounts

Theatre coupons

Career growth

Early wage access

Paid time off

401k match

EAP

Job summary

The Lofton Hotel in downtown Minneapolis, part of The Marcus Corporation, is seeking a front desk associate. You will check guests in and out, manage reservations, and assist with guest requests using a hotel computer system.

This role offers perks such as meal benefits, room discounts, and career growth opportunities. Strong English communication, excellent customer service, and basic cash handling are essential.

Qualifications

• High school diploma or equivalent required.
• Ability to read, listen, and communicate effectively in English, both verbally and in writing.
• Ability to stand and move throughout the front office and input information accurately.
• Hearing and visual ability to observe emergency signs and respond appropriately.

Responsibilities

• Check guest in and out of rooms and input details into computer systems.
• Answer telephone calls promptly in a professional manner and assist guests.
• Assist guests with requests, resolve concerns with patience and diplomacy.
• Greet guests on arrival and handle cash and House Bank accurately.

Skills

Guest services

English communication

Cash handling

Multitasking

Education

High school diploma or equivalent

Job description

The Lofton Hotel in downtown Minneapolis, part of The Marcus Corporation, is seeking a front desk associate. You will check guests in and out, manage reservations, and assist with guest requests using a hotel computer system.

This role offers perks such as meal benefits, room discounts, and career growth opportunities. Strong English communication, excellent customer service, and basic cash handling are essential.