Guest Services Front Desk | Flexible Hours & Perks

Marcus Corporation

Minneapolis (MN)

On-site

USD 22,000 - 32,000

Full time

3 days ago

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Benefits offered by this job

Free meal during shift

Room discounts

Restaurant discounts

Movie coupons

Career growth opportunities

Early wage access

Paid time off

Flexible scheduling

401k with employer match

Employee assistance program

Job summary

The Lofton Hotel, part of Marcus Hotels & Resorts, is seeking a friendly front desk associate in downtown Minneapolis to deliver exceptional guest service. You will check guests in and out, handle reservations, answer questions about local area services, and ensure accurate cash handling while maintaining a welcoming, professional demeanor.

Flexibility, strong English communication, and the ability to multitask in a fast-paced environment are essential.

Qualifications

High school diploma or equivalent required.

Responsibilities

Check guest in and out of room.
Input and retrieve information routinely from computer systems. Make appropriate selection of rooms based on guests' needs.
Promptly answering telephone in professional and clear manner; input all information into computers to communicate guest requests and complaints.
Effectively deal with internal and external customers, some of whom will require high levels of patience, tact, and diplomacy to defuse anger, collect accurate information and resolve conflicts.
Answer guest questions regarding area or hotel services.
Greet and welcome guests as they arrive to the hotel.
Cash handling accuracy including responsibility for House Bank.
Maintain cleanliness, sanitation, and personal hygiene.