PT Front Desk Agent

Marcus Hotels Inc; Minneapolis (MN); On-site; USD 22,000 - 32,000; Full time

Benefits offered by this job

Free meal

Room discounts

Restaurant discounts

Theatre coupons

Career growth

Early wage access

Paid time off

401k match

EAP

Job summary

The Lofton Hotel in downtown Minneapolis, part of The Marcus Corporation, is seeking a front desk associate. You will check guests in and out, manage reservations, and assist with guest requests using a hotel computer system.

This role offers perks such as meal benefits, room discounts, and career growth opportunities. Strong English communication, excellent customer service, and basic cash handling are essential.

Qualifications

• High school diploma or equivalent required.
• Ability to read, listen, and communicate effectively in English, both verbally and in writing.
• Ability to stand and move throughout the front office and input information accurately.
• Hearing and visual ability to observe emergency signs and respond appropriately.

Responsibilities

• Check guest in and out of rooms and input details into computer systems.
• Answer telephone calls promptly in a professional manner and assist guests.
• Assist guests with requests, resolve concerns with patience and diplomacy.
• Greet guests on arrival and handle cash and House Bank accurately.

Skills

Guest services

English communication

Cash handling

Multitasking

Education

High school diploma or equivalent

Job description

Located in the vibrant heart of downtown Minneapolis' entertainment district, The Lofton Hotel offers an upscale experience with a perfect blend of modern amenities and exceptional service. You will have the opportunity for a rewarding career working with Minnesota’s first Hilton Tapestry Collection hotel, with hospitality professionals who together make the hotel one of the top ranked in Minneapolis. Our priority is providing our guests and team members with exceptional experiences every day.

Compensation: $19.67/HR

What will you be doing?

Check guest in and out of room.

Input and retrieve information routinely from computer systems. Make appropriate selection of rooms based on guests' needs.

Promptly answering telephone in professional and clear manner. Input all information into computers to communicate guest requests and complaints.

Effectively deal with internal and external customers, some of whom will require high levels of patience, tact, and diplomacy to defuse anger, collect accurate information and resolve conflicts.

Answer guest questions regarding area or hotel, outlet information and services.

Greet and welcome guest as they arrive to the hotel.

Cash handling accuracy including responsibility for House Bank.

Maintain cleanliness, sanitation, and personal hygiene.

What do you bring to the role?

Ability to stand and move throughout the front office and continuously perform essential job functions.

Ability to read, listen, and communicate effectively in English, both verbally and in writing.

Ability to access and accurately input information using a moderately complex computer system.

Hearing and visual ability to observe and detect signs of emergency situations.

High school diploma or equivalent required.

What’s in it for you?

A free, well-balanced meal every shift

Room discounts at Marcus Hotels & Resorts

Discounts at Marcus Hotels & Resorts restaurants, cafes, lounges, golfing, skiing, and spa

"Two for one" movie theater coupons at Marcus Theatres

Ability to grow your career and transfer from one property to another

Early wage access

Paid time off

Employee assistance program offer, and 401k with employer match

And more!

About Us:

A division of The Marcus Corporation, Marcus Hotels & Resorts has a rich 60-year history of operational and service excellence. We are "People Pleasing People" who strive daily to create extraordinary experiences for guests and associates alike. Focused on expanding our U.S.-based portfolio of 16 hotels and resorts, our properties are known for their unique character and style.

Note: This document describes the general nature and level of work required of people in the job. It is not intended to be an all-encompassing list of responsibilities, duties, and skills.

The Lofton Hotel is an equal opportunity employer.

Additional Information

• Hourly/Yearly Wage: $19.67