Guest Services Front Desk Agent – Downtown Luxury Hotel

The Marcus Corporation; Fargo (ND); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Free meals

Room discounts

Restaurant discounts

Discounted parking

Movie theater coupons

Career growth

Early wage access

Paid time off

Flexible scheduling

Job summary

The Lofton Hotel, part of Marcus Hotels & Resorts, is seeking a Front Desk Agent in Minneapolis to warmly welcome guests, handle check-ins/outs, and deliver outstanding service. You’ll manage reservations, inquiries, and guest needs with professionalism and local knowledge.

Ideal candidates have a high school diploma, guest-service experience, and strong English communication. The role offers competitive hourly pay and opportunities for growth within Marcus Hotels & Resorts.

Qualifications

• High school diploma or equivalent.
• Experience in a guest service role is preferred.
• Ability to work independently with good judgment.
• Strong English communication, both written and spoken.
• Excellent customer service and input skills using a computer system.
• Ability to work varied schedules including nights, weekends and holidays.

Responsibilities

• Check-in and check-out guests with warm, efficient service.
• Handle reservations, inquiries, and guest concerns in hotel systems.
• Stay calm and professional under pressure while resolving issues.
• Build guest relationships with local knowledge and personalized service.
• Communicate clearly in person and by phone.
• Process financial transactions and cash handling accurately.
• Multitask and prioritize in a fast-paced environment.
• Support hotel operations with assorted administrative tasks.

Skills

Customer service

Communication skills

Cash handling

Problem solving

Multitasking

Independent worker

English proficiency

Education

High school diploma

Job description

The Lofton Hotel, part of Marcus Hotels & Resorts, is seeking a Front Desk Agent in Minneapolis to warmly welcome guests, handle check-ins/outs, and deliver outstanding service. You’ll manage reservations, inquiries, and guest needs with professionalism and local knowledge.

Ideal candidates have a high school diploma, guest-service experience, and strong English communication. The role offers competitive hourly pay and opportunities for growth within Marcus Hotels & Resorts.