Night Auditor — Overnight Hotel Ops & Guest Service

Stonebridge; Denver (CO); Presencial; USD 23.000 - 33.000; Jornada completa

Descripción de la vacante

Stonebridge is seeking a Night Auditor in Denver, CO to oversee overnight operations, balance revenues, and perform bookkeeping tasks while providing top-tier guest services. You’ll handle check-ins/check-outs, resolve inquiries, and ensure accurate PM system records.

The role requires reliable, detail-oriented work and the ability to work independently overnight, including weekends and holidays. Training and benefits are provided by Stonebridge.

Formación

• Previous experience in a hospitality or customer service role preferred.
• Proficiency in basic bookkeeping and balancing financial transactions.
• Strong communication skills, both verbal and written.
• Proficient in using property management systems and office software.
• Excellent customer service and problem-solving skills.
• Ability to work independently and make decisions with minimal supervision.
• Detail-oriented with strong organizational skills.

Responsabilidades

• Greet, register, and assign rooms to hotel guests.
• Verify customer payment methods and process credit authorizations.
• Maintain accurate records of room availability and guest accounts using the property management system.
• Balance daily receipts and revenues, conducting income audits on posted revenues.
• Assist guests with check-out processes, reviewing accounts and resolving discrepancies.
• Answer phone calls promptly, directing inquiries or addressing guest needs.
• Coordinate with overnight housekeeping or maintenance staff to resolve guest issues.
• Make and confirm reservations, ensuring accurate data entry.
• Provide guests with information on hotel services and local attractions.
• Document guest feedback and elevate issues to management when necessary.
• Perform nightly “bucket checks” to ensure compliance with hotel standards.
• Assist in maintaining security and safety during overnight shifts by monitoring guest activity and access.

Conocimientos

Hospitality experience

Bookkeeping

Communication skills

Property management systems

Customer service

Independent work

Detail orientation

Herramientas

Property management system

Office software

Descripción del empleo

Stonebridge is seeking a Night Auditor in Denver, CO to oversee overnight operations, balance revenues, and perform bookkeeping tasks while providing top-tier guest services. You’ll handle check-ins/check-outs, resolve inquiries, and ensure accurate PM system records.

The role requires reliable, detail-oriented work and the ability to work independently overnight, including weekends and holidays. Training and benefits are provided by Stonebridge.