Night Auditor: Hotel Operations & Guest Services

Stonebridge Hospitality Management; Denver (CO); On-site; USD 2,066,000 - 3,031,000; Full time

Job summary

Stonebridge Hospitality Management in Aurora, Colorado, is seeking a Night Auditor to manage overnight operations. You will balance revenues, perform bookkeeping tasks, and handle guest check-ins/check-outs while delivering superior service.

The role emphasizes accuracy, strong communication, and proficiency with a property management system. Overnight availability, including weekends and holidays, is required.

Qualifications

• Previous experience in a hospitality or customer service role preferred.
• Proficiency in basic bookkeeping and balancing financial transactions.
• Strong communication skills, both verbal and written.
• Proficient in using property management systems and office software.
• Excellent customer service and problem-solving skills.
• Ability to work independently and make decisions with minimal supervision.
• Detail-oriented with strong organizational skills.

Responsibilities

• Greet, register, and assign rooms to hotel guests.
• Verify customer payment methods and process credit authorizations.
• Maintain accurate records of room availability and guest accounts using the property management system.
• Balance daily receipts and revenues, conducting income audits on posted revenues.
• Assist guests with check-out processes, reviewing accounts and resolving discrepancies.
• Answer phone calls promptly, directing inquiries or addressing guest needs.
• Coordinate with overnight housekeeping or maintenance staff to resolve guest issues.
• Make and confirm reservations, ensuring accurate data entry.
• Provide guests with information on hotel services and local attractions.
• Document guest feedback and elevate issues to management when necessary.
• Perform nightly “bucket checks” to ensure compliance with hotel standards.
• Assist in maintaining security and safety during overnight shifts by monitoring guest activity and access.

Skills

Hospitality experience

Bookkeeping

Communication skills

PMS software

Attention to detail

Independent work

Education

High school diploma

Tools

PMS software

Job description

Stonebridge Hospitality Management in Aurora, Colorado, is seeking a Night Auditor to manage overnight operations. You will balance revenues, perform bookkeeping tasks, and handle guest check-ins/check-outs while delivering superior service.

The role emphasizes accuracy, strong communication, and proficiency with a property management system. Overnight availability, including weekends and holidays, is required.