Night Auditor: Overnight Guest Services & Audit

Mainsail Lodging & Development; Fort Myers (FL); On-site; USD 22,000 - 30,000; Full time

Benefits offered by this job

Medical, Dental, & Vision

401K Retirement Plan

Paid Time Off

Career Training & Development

Tuition Reimbursement

Bereavement Leave

Employee Discounts

Free meal for full-service hotel staff

Jury Duty (state varies)

Job summary

Mainsail Lodging & Development seeks a Night Auditor to cover the overnight shift, closing all reporting functions and serving as the main contact for guests during night hours. You will ensure accurate cash handling, daily revenue balance, and timely reporting in alignment with management’s standards.

You’ll produce reports, reconcile accounts, and support the hotel operations and guest services team while maintaining confidentiality and high service levels.

Qualifications

• High school diploma or higher
• Hospitality experience preferred
• Excellent customer service skills
• Excellent communication skills (verbal & written)
• Ability to use tablets/iPads and similar tech devices

Responsibilities

• Audit shift closing for front office and complete shift audit summaries
• Produce accurate reports and handle cash transactions
• Provide relief for hotel PBX operator during shift
• Reconcile daily house accounts, transactions, and reports to accounting
• Reconcile cashier’s reports with restaurant system and resolve issues
• Balance and audit room, F&B, and other revenues; prepare daily revenue reports
• Transmit credit card batches and daily management reports
• Act as hotel system liaison during night hours
• Perform Guest Service Representative duties as needed (booking, phone, messages)
• Provide warm, friendly hospitality and accurate cash handling
• Contribute to high guest satisfaction scores on GSS

Skills

High school diploma or higher

Hospitality experience (preferred)

Customer service

Verbal and written communication

Technology use (tablets/iPads)

Job description

Mainsail Lodging & Development seeks a Night Auditor to cover the overnight shift, closing all reporting functions and serving as the main contact for guests during night hours. You will ensure accurate cash handling, daily revenue balance, and timely reporting in alignment with management’s standards.

You’ll produce reports, reconcile accounts, and support the hotel operations and guest services team while maintaining confidentiality and high service levels.