Night Auditor: Guest Services & Cash Control

OTO Development; Saint Petersburg (FL); In loco; USD 21.000 - 30.000; Tempo pieno

Vantaggi offerti da questo lavoro

Medical insurance

Dental insurance

Vision insurance

401k with company match

Paid time off

Travel discounts

Descrizione del lavoro

OTO Development is seeking a Night Auditor to oversee overnight operations at our hotel, ensuring accurate front desk procedures and guest satisfaction. You will handle reservations, check-ins and check-outs, payments, and nightly cash handling while maintaining a friendly demeanor and staying at the desk during overnight hours.

You will also monitor local attractions for guests, manage rate parity, secure keys and valuables, and collaborate with colleagues to deliver consistent, high-quality

Competenze

• Proficient in administration of applicable property management systems.
• Ability to respond quickly and appropriately to emergency situations.
• Experience in accurate cash handling and maintaining security of confidential information.
• Able to pass certification tests to meet brand standards.
• Comfort with computer use and data entry.

Mansioni

• Execute guest reservation, check-in, check-out, payment, and service procedures per brand QA standards.
• Maintain a friendly, hospitable attitude with guests and team members, staying at the desk during all hours.
• Acquire knowledge of local attractions to assist guests seeking information.
• Ensure collections, including credit card and direct bill, follow company policies.
• Maintain control over keys, safe deposits, and all property.
• Monitor rates by observing competitor occupancy and pricing.
• Complete required documentation in a timely manner.
• Quote daily rates accurately and process credits when applicable.
• Support guest satisfaction with other duties as assigned.

Conoscenze

PMS software

Cash handling

Emergency response

Data entry

Teamwork

Customer service

Descrizione del lavoro

OTO Development is seeking a Night Auditor to oversee overnight operations at our hotel, ensuring accurate front desk procedures and guest satisfaction. You will handle reservations, check-ins and check-outs, payments, and nightly cash handling while maintaining a friendly demeanor and staying at the desk during overnight hours.

You will also monitor local attractions for guests, manage rate parity, secure keys and valuables, and collaborate with colleagues to deliver consistent, high-quality