Night Auditor: Overnight Front Desk & Guest Experience

Peachtree Group Hospitality Management; Austin (TX); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Disability Insurance

Life Insurance

401(k) Match

Paid Holidays

Paid Time Off

Employee Assistance Program

Job summary

Hyatt Centric Congress Avenue Austin in partnership with Peachtree Group is seeking a Night Auditor to manage the nightly audit and guest services. The role supports check-ins/outs, reservations, and inquiries during the overnight shift, ensuring a high level of service and security.

The Night Auditor will work closely with Front Office and other departments to maintain accuracy, guest satisfaction, and smooth night operations. Benefits are described by the employer.

Responsibilities

• Proactive thinking, keeping guest security always in mind, and creating a safe, clean, and friendly work environment.
• Counting cash and maintaining the accuracy of the cash drawer at the beginning and end of shift.
• Check the front desk log for problems, special requests, etc.
• Greet, register, and assign rooms to guests.
• Process guest registrations, including collecting payment.
• Prepare express checkout folios.
• Maintain room status inventory.
• Communicate shift information to Front Office Manager, General Manager, and other desk staff.
• Maintain and clean the lobby and bathroom as needed.
• Communicates all information to the following shift to ensure a smooth transition.
• Work closely with all hotel departments to ensure the highest quality of customer service.
• Answers inquiries pertaining to hotel services; registration of guests; and shopping, dining, entertainment, and travel directions. Explains in-room and hotel features.
• Responsible for completing all required shift paperwork, and night audit reports daily.
• Performs other duties as assigned by management.

Job description

Hyatt Centric Congress Avenue Austin in partnership with Peachtree Group is seeking a Night Auditor to manage the nightly audit and guest services. The role supports check-ins/outs, reservations, and inquiries during the overnight shift, ensuring a high level of service and security.

The Night Auditor will work closely with Front Office and other departments to maintain accuracy, guest satisfaction, and smooth night operations. Benefits are described by the employer.