Night Auditor

Peachtree Group; Austin (TX); On-site; USD 38,000 - 52,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Disability insurance

Life insurance

401(k) Matching

Paid holidays

Paid time off

Employee Assistance Program

Job summary

Hyatt Centric Congress Avenue Austin is seeking a Night Auditor to complete nightly audit functions and deliver exceptional guest service at the hotel’s front desk. You will assist with check-ins/check-outs, process reservations, and respond to guest inquiries during the overnight shift.

This role emphasizes proactive guest safety, accurate cash handling, and clear communication with Front Office and other hotel departments to ensure a smooth overnight operation.

Qualifications

• Hospitality-driven approach and guest-first mindset.
• Ability to handle cash and maintain accuracy of cash drawer.
• Availability for overnight shifts and flexible scheduling.

Responsibilities

• Complete nightly audit functions and ensure accuracy of balances.
• Assist guests with check-ins and check-outs and process reservations.
• Respond to guest inquiries and provide information on hotel services and local attractions.
• Maintain room status inventory and ensure lobby areas are clean and welcoming.
• Communicate shift information to Front Office Manager and other desk staff.
• Prepare express checkout folios and complete required shift paperwork.
• Coordinate with other hotel departments to ensure high-quality guest service.
• Greet, register, and assign rooms to guests and explain hotel features.

Skills

Guest service

Cash handling

Front desk

Job description

About Us

A new chapter is beginning at Hyatt Centric Congress Avenue Austin and Peachtree Group!

Hyatt Centric | Austin, TX

About Us

A new chapter is beginning at Hyatt Centric Congress Avenue Austin and Peachtree Group!

Located in the heart of downtown, our hotel places guests and our team at the center of everything that makes Austin unforgettable.

We’re looking for talented, hospitality-driven individuals ready to bring great energy, fresh ideas, and authentic Austin spirit to every guest experience.

Job Overview

The Night Auditor is responsible for completing all nightly audit functions while delivering exceptional guest service at the hotel’s front desk. While performing audit duties, the Night Auditor also assists guests with check-ins and check-outs, processes reservations, and responds to guest inquiries, ensuring a high level of service throughout the overnight shift.

• Proactive thinking, keeping guest security always in mind, and creating a safe, clean, and friendly work environment.
• Responsible for counting cash and maintaining the accuracy of the issued cash drawer at the beginning and end of each scheduled shift.
• Check the front desk log for problems, special requests, etc.
• Greets, registers, and assigns rooms to guests.
• Process guest registrations, including collecting payment.
• Prepare express checkout folios.
• Maintain room status inventory.
• Communicate all pertinent shift information to Front Office Manager, General Manager, and other desk staff.
• Maintain and clean the lobby and bathroom as needed.
• Communicates all information to the following shift to ensure a smooth transition.
• Works closely with all hotel departments to ensure the highest quality of customer service.
• Answers inquiries pertaining to hotel services; registration of guests; and shopping, dining, entertainment, and travel directions. Explains in-room and hotel features.
• Responsible for completing all required shift paperwork, and night audit reports daily.
• Performs other duties as assigned by management.

Benefits

Peachtree Group provides a comprehensive benefits package, including medical, dental, vision, disability, and life insurance. We also offer a generous 401(k) retirement match. To support work-life balance, we provide Paid Holidays and Paid Time Off. Additional perks include access to our Employee Assistance Program and Fund.

Peachtree Group is an Equal Opportunity Employer and an E-Verify employer. All employment decisions are based on qualifications, merit, business needs, and compliance with applicable federal, state, and local laws.