Night Auditor

Hyatt Centric Congress Avenue Austin; Austin (TX); On-site; USD 25,000 - 30,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Disability insurance

Life insurance

401(k) retirement match

Paid holidays

Paid time off

Employee Assistance Program

Job summary

Hyatt Centric Congress Avenue Austin in downtown Austin is seeking a Night Auditor to handle nightly audit duties while delivering exceptional guest service at the front desk. You will assist guests with check-ins/outs, process reservations, and respond to inquiries, ensuring a smooth overnight operation.

Responsibilities include cash handling, room assignments, express checkouts, and maintaining accurate log and inventory, with collaboration across hotel departments to uphold service quality.

Qualifications

• Provides exceptional guest service during overnight shifts.
• Counts and balances cash at shift start and end.
• Registers guests, assigns rooms, processes registrations and payments.

Responsibilities

• Prepare express checkout folios and maintain room status inventory.
• Maintain lobby cleanliness and ensure security throughout the shift.
• Communicate shift information to Front Office Manager and other desk staff.
• Collaborate with hotel departments to ensure high-quality service.
• Complete all required shift paperwork and night audit reports.

Skills

Guest service

Cash handling

Front desk operations

Check-in/check-out

Reservations processing

Express checkout

Room status management

Shift communication

Interdepartmental collaboration

Night audit reporting

Job description

Description

Night Auditor

About Us

A new chapter is beginning at Hyatt Centric Congress Avenue Austin and Peachtree Group!
Located in the heart of downtown, our hotel places guests and our team at the center of everything that makes Austin unforgettable.
We’re looking for talented, hospitality-driven individuals ready to bring great energy, fresh ideas, and authentic Austin spirit to every guest experience.

Job Overview

The Night Auditor is responsible for completing all nightly audit functions while delivering exceptional guest service at the hotel’s front desk. While performing audit duties, the Night Auditor also assists guests with check-ins and check-outs, processes reservations, and responds to guest inquiries, ensuring a high level of service throughout the overnight shift.

• Proactive thinking, keeping guest security always in mind, and creating a safe, clean, and friendly work environment.
• Responsible for counting cash and maintaining the accuracy of the issued cash drawer at the beginning and end of each scheduled shift.
• Check the front desk log for problems, special requests, etc.
• Greets, registers, and assigns rooms to guests.
• Process guest registrations, including collecting payment.
• Prepare express checkout folios.
• Maintain room status inventory.
• Communicate all pertinent shift information to Front Office Manager, General Manager, and other desk staff.
• Maintain and clean the lobby and bathroom as needed.
• Communicates all information to the following shift to ensure a smooth transition.
• Works closely with all hotel departments to ensure the highest quality of customer service.
• Answers inquiries pertaining to hotel services; registration of guests; and shopping, dining, entertainment, and travel directions. Explains in-room and hotel features.
• Responsible for completing all required shift paperwork, and night audit reports daily.
• Performs other duties as assigned by management.

Peachtree Group provides a comprehensive benefits package, including medical, dental, vision, disability, and life insurance. We also offer a generous 401(k) retirement match. To support work-life balance, we provide Paid Holidays and Paid Time Off. Additional perks include access to our Employee Assistance Program and Fund.

Peachtree Group is an Equal Opportunity Employer and an E-Verify employer. All employment decisions are based on qualifications, merit, business needs, and compliance with applicable federal, state, and local laws.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.