Night Auditor - Luxury Resort Front Desk Specialist

Omni Hotels & Resorts; Bedford Township (PA); On-site; USD 23,000 - 32,000; Full time

Job summary

Omni Bedford Springs Resort & Spa is seeking a dedicated Night Audit team member to ensure courteous check-in/out, uphold four-star standards, and complete the nightly audit accurately. You will handle VIP and room status tasks, and process guest transactions with care.

The role emphasizes strong customer service, problem-solving for guest issues, and strict adherence to all procedures, with overnight shifts required on a regular basis.

Qualifications

• This person must have a high propensity for customer service.
• Previous cash handling experience required.
• Previous night audit experience strongly preferred.
• Previous full service hotel/resort front office experience required.
• Ability to clearly and pleasantly communicate both verbally and in writing in English with guests, management and co-workers, both in person and by telephone.

Responsibilities

• Timely and accurate preparation of the Daily Report (Daily Business Summary DBS).
• Expeditious and diplomatic resolution of guest problems.
• Fully knowledgeable in all emergency procedures.
• Accurate preparation of VIP, complimentary, house use rooms, and out of order lists.
• Ensure proper registration of guests and credit procedures are followed.
• Distribution of all nightly reports.
• Efficient processing of guaranteed no show billings.
• Maintain current back up reports.
• Handling Express Check-Outs ensuring their completion.
• Ensuring adherence to all systems and control procedures.
• Ensuring that third shift Night Audit checklist and responsibilities are completed.
• Balancing of daily postings and revenue.

Skills

Customer service

Cash handling

Night audit

Front desk

English fluency

Teamwork

Stress management

Prioritization

Overnight shift

System knowledge

Tools

Synergy

Nucleus

Epitome

Vision

GoConcierge

Microsoft Office

Job description

Omni Bedford Springs Resort & Spa is seeking a dedicated Night Audit team member to ensure courteous check-in/out, uphold four-star standards, and complete the nightly audit accurately. You will handle VIP and room status tasks, and process guest transactions with care.

The role emphasizes strong customer service, problem-solving for guest issues, and strict adherence to all procedures, with overnight shifts required on a regular basis.