Night Front Desk Auditor: Premium Hospitality

Omni Bedford Springs Resort & Spa; Bedford (Bedford County); Presencial; USD 22.000 - 28.000; Jornada completa

Descripción de la vacante

Omni Bedford Springs Resort & Spa in Bedford, PA is seeking an overnight Night Auditor to ensure accurate nightly financials and provide courteous, professional service to guests. You will be responsible for DBS preparation, guest issue resolution, and maintaining front desk procedures through the night shift.

The role requires cash handling experience, familiarity with front desk operations, and the ability to work overnight while staying calm under pressure.

Formación

• Night audit experience preferred.
• Cash handling experience desired.
• Front office/front desk experience preferred.

Responsabilidades

• Prepare the Daily Report (DBS) accurately and on time.
• Resolve guest problems diplomatically.
• Maintain knowledge of emergency procedures.
• Prepare VIP, complimentary, house use rooms, and out of order lists.
• Register guests and ensure credit procedures are followed.
• Distribute nightly reports.
• Process guaranteed no-show billings.
• Maintain current backup reports.
• Handle Express Check-Outs.
• Adhere to systems and control procedures.
• Complete third shift Night Audit checklist and responsibilities.
• Balance daily postings and revenue.

Conocimientos

Customer service

English communication

Calm under pressure

Teamwork

Herramientas

Synergy

Nucleus

Epitome

Vision

GoConcierge

Microsoft Office

Descripción del empleo

Omni Bedford Springs Resort & Spa in Bedford, PA is seeking an overnight Night Auditor to ensure accurate nightly financials and provide courteous, professional service to guests. You will be responsible for DBS preparation, guest issue resolution, and maintaining front desk procedures through the night shift.

The role requires cash handling experience, familiarity with front desk operations, and the ability to work overnight while staying calm under pressure.