Night Auditor & Guest Services Specialist (11pm–7am)

Home2 Suites, Queensbury; City of Glens Falls (NY); On-site; USD 25,000 - 29,000; Full time

Benefits offered by this job

Hilton discounts

Company incentives

On-site training

Job summary

Home2 Suites by Hilton Queensbury is seeking a Night Auditor/Guest Services Agent to support front desk operations and guest services, ensuring guest satisfaction from arrival through checkout. The role includes nightly auditing, basic accounting tasks, and hospitality duties to uphold brand standards.

The position runs 11 PM–7 AM with on-site training provided. Hilton employee discounts apply and company-wide incentives are offered to motivated team members.

Qualifications

• Assist guests with arrival and departure from hotel, providing positive guest experiences.
• Input and retrieve guest information in computer systems according to guidelines.
• Handle cash and credit card transactions with accuracy.
• Maintain confidentiality and security of guest information.
• Multi-task and prioritize with excellent follow up and service.

Responsibilities

• Complete the registration process by inputting and retrieving guest details in the computer system.
• Transmit daily management and accounting reports and supporting documents for hotel revenues and expenses.
• Assist guests with arrival and departure, ensuring a positive experience.
• Maintain complete knowledge of hotel features, rates and promotions.
• Handle guest requests and complaints promptly and follow up to maintain satisfaction.

Skills

Front desk operations

Guest services

Cash handling

Job description

Home2 Suites by Hilton Queensbury is seeking a Night Auditor/Guest Services Agent to support front desk operations and guest services, ensuring guest satisfaction from arrival through checkout. The role includes nightly auditing, basic accounting tasks, and hospitality duties to uphold brand standards.

The position runs 11 PM–7 AM with on-site training provided. Hilton employee discounts apply and company-wide incentives are offered to motivated team members.