Home2 Suites 11PM-7AM Desk-Night Auditor

Home2 Suites, Queensbury; City of Glens Falls (NY); On-site; USD 25,000 - 29,000; Full time

Benefits offered by this job

Hilton discounts

Company incentives

On-site training

Job summary

Home2 Suites by Hilton Queensbury is seeking a Night Auditor/Guest Services Agent to support front desk operations and guest services, ensuring guest satisfaction from arrival through checkout. The role includes nightly auditing, basic accounting tasks, and hospitality duties to uphold brand standards.

The position runs 11 PM–7 AM with on-site training provided. Hilton employee discounts apply and company-wide incentives are offered to motivated team members.

Qualifications

• Assist guests with arrival and departure from hotel, providing positive guest experiences.
• Input and retrieve guest information in computer systems according to guidelines.
• Handle cash and credit card transactions with accuracy.
• Maintain confidentiality and security of guest information.
• Multi-task and prioritize with excellent follow up and service.

Responsibilities

• Complete the registration process by inputting and retrieving guest details in the computer system.
• Transmit daily management and accounting reports and supporting documents for hotel revenues and expenses.
• Assist guests with arrival and departure, ensuring a positive experience.
• Maintain complete knowledge of hotel features, rates and promotions.
• Handle guest requests and complaints promptly and follow up to maintain satisfaction.

Skills

Front desk operations

Guest services

Cash handling

Job description

The Award Winning Home2 Suites by Hilton Queensbury is hiring for Night Auditor. 11p-7a starting at 18.50 an hour, with Hilton Hotels discount and company wide incentives!! We will train you on premise.

Job Summary

The Night Auditor/Guest Services Agent is responsible for assisting in the operation of the front desk and guest services ensuring 100% satisfaction from the moment a guest arrives at the hotel until they check out.

Job Essentials

• Clicks 1 button to run audit!!!!!
• Completes and transmits daily management and accounting reports and supporting documents; prepares customer tracking report, market segmentation report, food and beverage revenue report necessary to ensure the accurate accounting of hotel revenues and expenses.
• Assist guests with arrival and departure from hotel, while providing positive guests experiences.
• Complete the registration process by inputting and retrieving information from a computer system, confirming pertinent information including number of guests and room rate in accordance to established guidelines.
• Maintain confidentiality of all guests and hotel information.
• Exhibit attention to detail in order to ensure security of guest room access.
• Manage guest requests, inquiries, and complaints promptly and completely. Ensure follow up with guest are performed in a timely manner to maintain a high level of guest satisfaction and quality service. In the event of dissatisfaction, negotiate compromise in accordance to the Make it Right Hilton established guidelines.
• Handle cash and credit card transactions, process guest accounts upon checkout in an efficient and accurate manner
• Maintain complete knowledge at all times of all hotel features/services, hours of operation, room types, numbers, layout, decor, appointments and locations, room rates, special packages and promotions.
• Follow proper Hotel safety policies and procedures and use safety equipment as needed to ensure the safety of all team members during each shift. Reports all accidents and injuries in a timely manner.
• Ensure work area is clean and clear debris or any objects that can obstruct the job duties from being performed safely, efficiently and effectively
• Perform any other job related duties as assigned.

Other

• Ability to access and accurately input information using a moderately complex computer system
• Able to handle cash and credit transactions.
• General knowledge of local area attractions and transportation.
• Ensure efficient guest registration, checkout, guest service, and telephone service, while ensuring all brand standards are being applied.
• Ability to effectively deal with internal and external customers with tact and diplomacy to defuse anger, collect accurate information and resolve conflicts.
• Ability to observe and detect signs of emergency situations.
• Ability to establish and maintain effective working relationships with associates, customers and patrons.
• Command of the English language both written and verbal.
• Ability to multi-task, and prioritizes with excellent follow up skills and customer service.
• Regular attendance in conformance with the standards is essential to the successful performance of this position.
• Comply with attendance rules and be available to work on a regular basis. Able to work a flexible schedule, varied shifts, including Weekday, Evenings, weekends and holidays.
• Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform and nametag.