Night Auditor & Guest Services Specialist

Hilton Garden Inn - I Drive North -nearest Universal; Orlando (FL); On-site; USD 29,000 - 38,000; Full time

Benefits offered by this job

Medical, Dental & Vision Insurance

401(k) Retirement Savings Plan with 1:

Paid Vacation and Sick Time

Paid Holidays

Tuition Reimbursement

Flexible Spending Account

Hotel Discounts

Job summary

Buffalo Lodging Associates is seeking a Night Auditor/Guest Service Representative for the Hilton Garden Inn-Orlando/ International Drive North location. This role supports front desk operations, handles check-in/out, and maintains room accounts during the night.

Shifts are 3 pm–11 pm and 11 pm–7 am; weekends and a flexible schedule may be required. Experience in hotel guest service and familiarity with property management systems are preferred; benefits include medical, dental, 401k, paid time

Qualifications

• Customer service experience in a hotel setting preferred.
• Hilton experience is a plus.
• High School diploma or equivalent is preferred.
• Computer knowledge including intranet, property management system, Word, and Excel is strongly preferred.

Responsibilities

• Greet guests and complete check-in/check-out procedures through the property management system.
• Handle cash, credit card information and property transactions.
• Identify guests' needs and provide information about hotel services and amenities.
• Take reservations from callers and update/cancel in the system as requested.
• Close and balance accounts during night audit and prepare folios for express check-out.

Skills

Guest service experience

Front desk experience

Customer service

Communication skills

Education

High School diploma or equivalent

Tools

Property management system

Word

Excel

Job description

Buffalo Lodging Associates is seeking a Night Auditor/Guest Service Representative for the Hilton Garden Inn-Orlando/ International Drive North location. This role supports front desk operations, handles check-in/out, and maintains room accounts during the night.

Shifts are 3 pm–11 pm and 11 pm–7 am; weekends and a flexible schedule may be required. Experience in hotel guest service and familiarity with property management systems are preferred; benefits include medical, dental, 401k, paid time